Explore BDQ's Resource Library
Your hub for webinars, guides, case studies, videos, and more on Atlassian, Asana, HaloITSM, Monday.com, and Zephyr.
If you have any requests or ideas for content, get in touch and let us know.
Looking to get more from your ITSM, work management, or test management platform? Our free resource library includes expert-led webinars, downloadable guides, real-world case studies, and demo videos — designed to help you discover what's possible with Atlassian, Asana, HaloITSM, Monday.com, and Zephyr.
Whether you're exploring a cloud migration, need better reporting, or want to optimise service delivery, you'll find practical, actionable content right here.
New and Popular Now
Case Study — ESM Data Migration
CHC Helicopters migrates from ServiceNow to HaloITSM to streamline global Enterprise Service Management.
FAQ — What is ITSM FAQ
In this BDQ FAQ page, we aim to answer the questions we get asked regarding ITSM, ITIL, DevOps and much more besides.
Demo Video — ITSM / JSM Demo
Ever wondered what ITSM is? Or what it might look like in practice, rather than theory?
Case Study — Cloud Migration
CHC Rainforest Alliance wanted to migrate their large Confluence instance from Server to Cloud, plus housekeeping and restructuring.
Case Study — Work Management Implementation
Northside Achievement Zone (NAZ) wanted to manage goals, and improve visibility and collaboration with BDQ and Asana.
FAQ — Atlassian Cloud Migration
We answer the questions we get asked regarding migrating your Data Center or legacy instance to Atlassian's Cloud. Is Cloud safe? What are the risks? What's involved with the migration process?
Browse the library
Filter the full library by category — Webinars, Downloads, Survey, Case Studies, FAQ and Video Demos — or browse everything below.
Case Studies
- CHC Helicopter
- Universal Robots
- Employ HR Pro
- Northside Achievement Zone
- PartnerHero
- CloudGuard
- Rainforest Alliance
- The Wine Society
- wdPro Global
- Aurora Commerce
- EMR Settlement Ltd
- Clarks
- Betway
- 2iC
- Evolve
Webinars
- Cut ITSM + ITAM Costs with Open Source
- How to improve Service Management with Halo AI
- Test Management for global IT implementations with Jira & Zephyr
- Migration from Server to Cloud (Jan 2021)
- Managing business processes better with Jira
- Test management with Jira and Zephyr (Jun 2020)
- Project Portfolio Management in Jira
Downloads
- Complete Guide to Atlassian for ITSM
- 5 Reasons to Move to The Cloud
- 2022 Gartner® Magic Quadrant™ for ITSM
- The Total Economic Impact of Atlassian ITSM
- The future of ITSM is Agile
- A beginners guide to ITSM
- The Total Economic Impact™ Of Atlassian Cloud
- Compliance for Atlassian Cloud Enterprise
- Project Portfolio Management in Jira
- 4 reasons it's Time to Try Data Centre
- 5 signs your team is ready for Confluence Data Center
- 6 Must-haves when using Slack for incident management
- 7 tips to get new engineers ready to be on-call
- Server to Data Centre — The tipping point
Video Demos
- BDQ Cloud Migration Tools
- BDQ Cloud Migration Process
- Multiple Mailboxes and Jira Service Management Queues
- What is ITSM? Jira Service Management
- How to improve Change Management with Jira Service Management
FAQ
Survey
From the blog
Whether you have some time on your hands or a burning thirst for knowledge, there's bound to be something of interest in our blog.
Below are some of our recent blog posts — just a small summary. Can't find what you're looking for? Click through to the main blog page and use the search function to narrow it down.
- How to Know If Your ITSM Tooling Is Holding You Back — Jun 15, 2026 by BDQ Team (6 min read)
- 1-Click AI Agents Are Moving Into Your Daily Workflow — Jun 12, 2026 by BDQ Team (9 min read)
- Human-Agent Teams: The Future of Work Management? — Jun 10, 2026 by BDQ Team (8 min read)
- Why the Service Desk Is Due for a Rethink — Jun 8, 2026 by BDQ Team (6 min read)
- Protecting Jira Workflows & Dashboards with HYCU — Jun 5, 2026 by BDQ Team (6 min read)
- Green IT Starts Earlier Than You Think — Jun 3, 2026 by BDQ Team (6 min read)
- BDQ & Help Desk Migration Partnership Announced — May 15, 2026 by Chris Bland (5 min read)
- HaloITSM MCP: AI Automation for the Modern Service Desk — Apr 14, 2026 by BDQ Team (6 min read)
- HelpGhost + Halo: Unlock Knowledge Inside Your ITSM — Apr 7, 2026 by BDQ Team (4 min read)
Like what you've read so far?
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