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BDQ Solutions

Lightning Implementations
For people who know what they want, and want it done fast
Enhancement Hours
Get best practice and configuration consultancy.
Review and Assessment
A low cost, low risk way to get the assistance you need.
Digital Adoption Services
Make sure software is being used consistently across teams.
PII Services
Our solution to help you find unauthorised data.
DevOps Services
Get great, high quality software shipped faster. Faster.
Test Automation & Management
Reduce costs and increase quality with automation.

    Atlassian Solutions

    Atlassian Enterprise
    SCALE WITH CONFIDENCE USING THE BENEFITS OF pREMIUM AND aCCESS
    Jira Work Management
    work management for technical & non-technical teams.
    Cloud Migration Services
    Quicker and more cost effective than doing it in house.
    Jira Service Management / ITSM
    Fast, painless, fixed price ITSM implementations.
    BDQ AtlassianCare
    Cost effective, flexible care options.
    Other Atlassian Services
    Maximise the potential of your Atlassian products.

      Other Solutions

      LEXZUR PRACTICE MANAGEMENT
      Complete MANAGEMENT software for legal practitioners.
      Asana Digital Work Management
      A simple, flexible way to manage work for business.

      Solutions

      Expert consulting and managed services to help complex organisations to work flatter, faster and more dynamically.

      To find out more detail on a Solution or how we implement it, check out our Solutions Home page.

      SOLUTIONS HOME →
        Partner Products

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          BDQ partners with the best work management solution providers to offer a range of software options to solve any problems you may have. And where a solution doesn't exist, we create one with our BDQ Original apps and add-ons.

          VIEW ALL PRODUCTS →

           

          bdq-cred-reseller-600x600Fulfil your software product needs through BDQ and enjoy all the benefits we offer as Value Added Resellers

          RESELLER BENEFITS →

            Training

            BDQ provides high-quality technology training to customers in the UK, EU and US.

            Our customers range from small companies to non-profits to multinational enterprises. They all want to maximise employee productivity.

            We listen to what our customers want to achieve and tailor the syllabus accordingly when delivering courses.

            Training Home →

              About Us

              This is where you can find out all about BDQ. Where did we come from, what is our goal, what do our customers have to say about working with us? You'll find all those answers and more using the links here.

              However, if you have any questions that you haven't found answers for, feel free to get in touch.

               

                BDQ | Partners | HALOITSM

                HaloITSM

                Transforming Service Management and Beyond

                Enhance your service delivery with an AI-powered, rapid, and
                efficient ITIL-aligned Enterprise solution. 

                 

                GET IN TOUCH →

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                ANNOUNCEMENT! Stay tuned for details of our upcoming joint webinar with HaloITSM - "How organisations can adopt AI to improve Service Management"
                HaloITSM is a powerful, all-in-one service management platform designed to streamline ITSM processes, enhance asset management, and leverage cutting-edge AI to boost efficiency. Trusted by organizations worldwide, HaloITSM delivers a comprehensive suite of features that empower teams to improve service delivery, optimize resources, and achieve operational excellence.

                 

                Key Features of Halo ITSM

                IT Service Management (ITSM)

                • Streamline IT service delivery with customizable workflows, SLA tracking, and incident, problem, and change management.

                • Built-in automation reduces manual tasks, helping your team focus on high-impact activities.

                Asset Management

                • Gain complete visibility into your organization's assets with a centralized database.

                • Track asset lifecycles, automate compliance, and ensure efficient resource utilization.

                AI-Driven Insights

                • Harness the power of AI for predictive analytics, ticket categorization, and sentiment analysis.

                • Make informed decisions and proactively address potential service disruptions.

                MORE INFORMATION ON HALOAI →

                Flexible Deployment Options

                • Halo ITSM can be provided as a cloud service, ensuring ease of access, scalability, and minimal infrastructure management.

                • Alternatively, it can be installed on-premises, giving customers complete control over their data and system configurations, ideal for industries with strict compliance requirements.

                Comprehensive Reporting

                • Leverage built-in reporting templates to generate insightful, professional-grade reports in minutes.

                • Export reports as PDFs and automatically email them without any additional licensing constraints, ensuring ease of sharing.

                 

                • Access the underlying SQL database to handle advanced, custom reporting requirements, allowing deep insights and tailored data analysis.
                As a reseller of HaloITSM in the UK and the US, BDQ provides a complete package of software, implementation, and ongoing support tailored to your organization’s needs. Our expertise ensures that your HaloITSM solution is configured to align perfectly with your processes, maximizing your ROI.
                 

                 

                100,000+ people, from 75
                countries, trust HaloITSM to
                deliver their IT Service Desk

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                Why Choose BDQ for HaloITSM Implementation?

                 

                At BDQ, we don’t just sell software - we deliver results. As ITSM specialists and an Axelos-certified partner, our team has the credentials and experience to guarantee a smooth and effective implementation.

                 

                Our Services

                 

                 

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                Consulting

                • Assess your current ITSM maturity and
                  identify improvement opportunities.

                • Tailor Halo ITSM to meet your organization’s
                  specific challenges and goals.

                Implementation

                • Rapid, pain-free deployment using our
                  Accelerated Implementation Methodology
                  (AIM).

                • Deliver a working system through iterative
                  prototyping, ensuring alignment with your
                  expectations.

                Migration

                • Seamlessly transition from legacy
                  systems to Halo ITSM without data
                  loss or disruption to your operations.

                • Plan and execute migrations with
                  rigorous testing to ensure continuity.

                Training and Support

                • Equip your team with the skills needed to
                  utilize Halo ITSM effectively.

                • Ongoing support via enhancement hours,
                  ensuring your solution evolves with your
                  needs.

                Why Partner with BDQ?

                Certified Expertise

                Our team includes ITSM-certified professionals with years of experience across multiple industries.

                Proven Process

                From discovery to enhancement, our agile,
                transparent engagement ensures success.

                Global Reach

                Based in the UK and New York, we support clients across both sides of the Atlantic.

                 

                Let's Work
                Together! 

                 

                Transform your service management capabilities with HaloITSM and BDQ. Whether you’re streamlining internal IT processes or managing complex service environments, our expertise ensures your success.

                Explore how BDQ can help your organization achieve more with ITSM excellence!

                 

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                Contact Us using the form for more information about HaloITSM and our implementation services. You can also book a free consultation to discuss your ITSM needs.