BDQ | Partners | HALOITSM

HaloITSM

Transforming Service Management and Beyond

Enhance your service delivery with an AI-powered, rapid, and
efficient ITIL-aligned Enterprise solution. 

 

GET IN TOUCH →

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HaloITSM is a powerful, all-in-one service management platform designed to streamline ITSM processes, enhance asset management, and leverage cutting-edge AI to boost efficiency. Trusted by organizations worldwide, HaloITSM delivers a comprehensive suite of features that empower teams to improve service delivery, optimize resources, and achieve operational excellence.

 

Key Features of Halo ITSM

IT Service Management (ITSM)

  • Streamline IT service delivery with customizable workflows, SLA tracking, and incident, problem, and change management.

  • Built-in automation reduces manual tasks, helping your team focus on high-impact activities.

Asset Management

  • Gain complete visibility into your organization's assets with a centralized database.

  • Track asset lifecycles, automate compliance, and ensure efficient resource utilization.

AI-Driven Insights

  • Harness the power of AI for predictive analytics, ticket categorization, and sentiment analysis.

  • Make informed decisions and proactively address potential service disruptions.

MORE INFORMATION ON HALO AI →

Flexible Deployment Options

  • Halo ITSM can be provided as a cloud service, ensuring ease of access, scalability, and minimal infrastructure management.

  • Alternatively, it can be installed on-premises, giving customers complete control over their data and system configurations, ideal for industries with strict compliance requirements.

Comprehensive Reporting

  • Leverage built-in reporting templates to generate insightful, professional-grade reports in minutes.

  • Export reports as PDFs and automatically email them without any additional licensing constraints, ensuring ease of sharing.

 

  • Access the underlying SQL database to handle advanced, custom reporting requirements, allowing deep insights and tailored data analysis.
 
As a reseller of HaloITSM in the UK and the US, BDQ provides a complete package of software, implementation, and ongoing support tailored to your organization’s needs. Our expertise ensures that your HaloITSM solution is configured to align perfectly with your processes, maximizing your ROI.
 

 

100,000+ people, from 75
countries, trust HaloITSM to
deliver their IT Service Desk

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Why Choose BDQ for HaloITSM Implementation?

 

At BDQ, we don’t just sell software - we deliver results. As ITSM specialists and an Axelos-certified partner, our team has the credentials and experience to guarantee a smooth and effective implementation.

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Our Services

Consulting

  • Assess your current ITSM maturity and
    identify improvement opportunities.

  • Tailor Halo ITSM to meet your organization’s
    specific challenges and goals.

Implementation

  • Rapid, pain-free deployment using our
    Accelerated Implementation Methodology
    (AIM).

  • Deliver a working system through iterative
    prototyping, ensuring alignment with your
    expectations.

Migration

  • Seamlessly transition from legacy
    systems to Halo ITSM without data
    loss or disruption to your operations.

  • Plan and execute migrations with
    rigorous testing to ensure continuity.

Training and Support

  • Equip your team with the skills needed to
    utilize Halo ITSM effectively.

  • Ongoing support via enhancement hours,
    ensuring your solution evolves with your
    needs.

Watch BDQ and HaloITSM experts discuss how Halo AI can help you improve Service Management

Recorded webinar presented by Chris Bland (BDQ) & Louis Scanlon (HaloITSM)

WATCH NOW →

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Why Partner with BDQ?

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Certified Expertise

Our team includes ITSM-certified professionals with years of experience across multiple industries.

Proven Process

From discovery to enhancement, our agile,
transparent engagement ensures success.

Global Reach

Based in the UK and New York, we support clients across both sides of the Atlantic.

 

Let's Work
Together! 

 

Transform your service management capabilities with HaloITSM and BDQ. Whether you’re streamlining internal IT processes or managing complex service environments, our expertise ensures your success.

Explore how BDQ can help your organization achieve more with ITSM excellence!

 

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Contact Us using the form for more information about HaloITSM and our implementation services. You can also book a free consultation to discuss your ITSM needs.