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BDQ Solutions

Lightning Implementations
For people who know what they want, and want it done fast
Enhancement Hours
Get best practice and configuration consultancy.
Review and Assessment
A low cost, low risk way to get the assistance you need.
Digital Adoption Services
Make sure software is being used consistently across teams.
PII Services
Our solution to help you find unauthorised data.
DevOps Services
Get great, high quality software shipped faster. Faster.
Test Automation & Management
Reduce costs and increase quality with automation.

    Atlassian Solutions

    Atlassian Enterprise
    SCALE WITH CONFIDENCE USING THE BENEFITS OF pREMIUM AND aCCESS
    Jira Work Management
    work management for technical & non-technical teams.
    Cloud Migration Services
    Quicker and more cost effective than doing it in house.
    Jira Service Management / ITSM
    Fast, painless, fixed price ITSM implementations.
    BDQ AtlassianCare
    Cost effective, flexible care options.
    Other Atlassian Services
    Maximise the potential of your Atlassian products.

      Other Solutions

      LEXZUR PRACTICE MANAGEMENT
      Complete MANAGEMENT software for legal practitioners.
      Asana Digital Work Management
      A simple, flexible way to manage work for business.

      Solutions

      Expert consulting and managed services to help complex organisations to work flatter, faster and more dynamically.

      To find out more detail on a Solution or how we implement it, check out our Solutions Home page.

      SOLUTIONS HOME →
        Partner Products

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          BDQ partners with the best work management solution providers to offer a range of software options to solve any problems you may have. And where a solution doesn't exist, we create one with our BDQ Original apps and add-ons.

          VIEW ALL PRODUCTS →

           

          bdq-cred-reseller-600x600Fulfil your software product needs through BDQ and enjoy all the benefits we offer as Value Added Resellers

          RESELLER BENEFITS →

            Training

            BDQ provides high-quality technology training to customers in the UK, EU and US.

            Our customers range from small companies to non-profits to multinational enterprises. They all want to maximise employee productivity.

            We listen to what our customers want to achieve and tailor the syllabus accordingly when delivering courses.

            Training Home →

              About Us

              This is where you can find out all about BDQ. Where did we come from, what is our goal, what do our customers have to say about working with us? You'll find all those answers and more using the links here.

              However, if you have any questions that you haven't found answers for, feel free to get in touch.

               

                 

                field-service-management-for-jia-neon-600x600Field Service Management for Jira

                 

                Optimize your field service operations in JSM with easy scheduling, calendars, route planning and real-time updates

                 

                tick-32x32 Effortless Scheduling

                tick-32x32 Route Optimization

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                Engineer Rotas & Work Plans

                tick-32x32 Integrated Mapping

                tick-32x32Seamless Jira Integration

                 

                If you have questions/comments or want to stay updated about new features or updates about this new Jira App from BDQ, please use the form to get in touch.

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                Transform Field Service Operations
                with Field Service Management for Jira

                 

                Optimize your field operations with Field Service Management for Jira by BDQ. Designed for businesses managing field teams, this app streamlines scheduling, route planning, and work plan visibility, ensuring efficiency and improved communication between office and field personnel.

                 

                Why Choose Field Service Management for Jira?

                Our app empowers managers and field engineers alike with tools tailored for seamless operation:
                • Effortless Scheduling
                  Create and manage detailed schedules for engineers, ensuring tasks are assigned effectively and operational goals are met.

                • Intuitive Calendaring
                  Provide engineers with clear, accessible rotas and work plans, ensuring they always know what’s next.

                • Integrated Mapping & Route Optimization
                  Plan efficient travel routes and optimize field visits with built-in mapping tools. Save time, reduce travel costs, and maximize daily job completion rates.

                • Real-Time Visibility
                  Monitor job progress with up-to-date information, enabling better decision-making and resource allocation.

                • Seamless Jira Integration
                  Enhance your operations with a solution that works seamlessly within Jira, centralizing all your field service data and workflows.

                How It Works: A Real-World Example

                 

                Imagine a customer submits an incident through the Jira Service Management (JSM)
                portal -
                a heating unit at their facility has stopped working.
                1. Incident Submission:

                The issue is logged automatically in Jira as a
                ticket, capturing all necessary details, such as the location and problem description.

                2. Assessment:

                The ticket is reviewed, and the manager determines it requires an on-site engineer to resolve.

                3. Scheduling & Routing:

                Using Field Service Management for Jira, the manager assigns the ticket to an available engineer, optimizes their route, and schedules the visit, factoring in other field jobs in the area.

                4. Engineer Deployment:

                The engineer accesses their rota to view the assigned job details, including location and priority.

                5. Resolution:

                Once on-site, the engineer completes the repair and updates the ticket with notes and outcomes.

                6. Customer Feedback:

                The customer receives an automated update about the resolution and provides feedback through the portal.

                This seamless workflow ensures faster resolution times, better
                communication, and improved service efficiency.
                 

                See Field Service Management for Jira in action

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                Effortless Scheduling

                 

                Create and manage engineer schedules with ease. Assign tasks efficiently, ensure optimal coverage, and adapt plans quickly to meet dynamic service demands.
                 
                 

                Intuitive Calendaring

                 

                Keep everyone in sync with clear, organized rotas and calendars. Engineers always know their assignments, and managers have full visibility of team availability.

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                Integrated Mapping

                 

                Plan optimized routes and visualize job
                locations. Reduce travel time, improve
                response efficiency, and ensure smarter, data-driven planning field visits.

                Atlassian apps from BDQ:

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                Easy Email Attachments for Service Desk

                Get real mail attachments in notification emails from Jira Service Management server - No more portal links!

                MORE INFORMATION
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                BDQ Migration Analyst for Jira Cloud

                Get useful statistics and duplicate emails before doing a migration to Jira Cloud, and easily export them to CSV.

                MORE INFORMATION

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                Real Signature for Jira / Real Signature for Confluence

                Get Jira tasks and/or Confluence pages signed off with actual in-person signatures

                For jira
                For Confluence
                 

                The BDQ Difference: Expert Implementation Services

                 

                At BDQ, we don’t just deliver software—we deliver success. As a certified Atlassian Solution Partner, we have extensive experience with Jira Service Management and have helped countless organizations implement powerful service management solutions tailored to their needs.

                Our Implementation Services Include:

                • Discovery and Planning: Understand your business requirements and configure the app to meet them.

                • Integration with Existing Tools: Ensure a seamless setup with your Jira environment and other systems.

                • Training and Onboarding: Equip your team with the knowledge and confidence to use the app effectively.

                • Ongoing Support: Benefit from our enhancement hours for ongoing configuration, updates, and expert advice.

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                Field Service Management for Jira

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                Start Your Field Service Transformation Today!

                 

                Streamline your operations, enhance team
                collaboration, and deliver exceptional service with Field Service Management for Jira by BDQ.

                 

                 

                 

                If you  have any questions or comments regarding the app*, or you would like to stay informed with new app releases please complete the form.

                For consultancy, training or implementation of Confluence, Jira or other Atlassian products, please contact us here. Let's talk about what you need.

                *IF YOU ARE USING THE APP AND REQUIRE SUPPORT, PLEASE DO NOT USE THIS FORM, INSTEAD RAISE A TICKET through OUR SUPPORT DESK