About Us
BDQ provides painless, professional ITSM and Work Management solutions to Enterprises, Public Sector and mid-market customers in the UK, US and EU.
We provide UK based high quality remote-first services with an emphasis on prototyping, fast delivery and adoption.
What we do
- Consultancy
- Integration and development
- Value added reseller
- Training and support
We help our customers work and collaborate better through the use of technology. Our staff are either technologists or management consultants, and we partner with companies who have great technology. Where possible, we prefer to specialise in particular technologies, to give customers the best possible results.
Our customers range from small consultancies, through to enterprise companies engaging on billion dollar projects.
We specialise in ITSM and Work Management solutions.
Our Background
BDQ was founded in 2002 and launched its first product later that year – a Data Profiling product, BDQ Analysis. Along with notable direct customers (e.g. Swiss Re, Lloyds of London, Tokio Marine, COLT), we developed commercial relationships with leading data quality vendors, which saw BDQ Analysis included as part of packaged solutions and sold across Europe, the Americas and Australasia.
This was followed up with data quality monitoring tools such as Data Monitor, used by the Atomic Weapons Establishment, and then DataQA, a fully customisable data rule testing solution.
We have since written apps for Atlassian tools which can be found in the Atlassian Marketplace.
This use of the Atlassian product suite to write our own software products, then selling and supporting them within large companies and business partners has given us a wealth of practical experience to draw on.
How we work with you
At some point during initial meetings with a prospective customer, we are asked some variation of the the same question "So, how does it work?". We provide UK based, high quality, remote first services. We manage delivery using Jira and Confluence, providing transparent updates to you, the customer.
"We like to keep it simple."
Projects and outcomes
We can help if you have a goal, pain point, or outcome in mind, and would like someone with the knowledge, training and expertise to implement those changes for you. After all -
"It is cheaper and quicker to use an experienced Atlassian Solution Partner like BDQ, than to do it internally"
For example: perhaps you'd like a Fixed Price Assessment? Or you'd like to implement a modern ITSM system like Atlassian's Jira Service Management? Or maybe you need to migrate your on-prem/Data Center/Server instance to the Atlassian Cloud?
You tell us what you want to achieve and we will give you an estimate and timeline for doing it. Plus, you can always combine this with the Enhancement Hours option for ongoing support after your project has been completed.
Enhancement hours
These hours can be used for any purpose - advice, guidance, training, drop-in sessions, configuration and changes.
They are ideal if your scope is not fixed, or you have a range of ad-hoc improvements that you want to make over a period of time.
You can purchase pre-paid banks of hours that can be redeemed by submitting a request through our Support Desk.
This gives you the benefit of easy access to expertise whenever you need it.
→ find out more about our enhancement hours
Our AIM
BDQ's Engagement Process is an Agile, transparent method of delivering changes for clients. We use an Accelerated Implementation Methodology (AIM), which can be broken down into the following steps:
We Discover what's needed, jointly Plan how the project is to be delivered and then Execute the plan, iterating through prototypes until the solution is finalised. Deployment includes training and implementation. We then we look to Enhance the solution, to ensure you are getting the most from your investment.
Discovery
- Outcomes & pain points
- Demo
- Engagement decision
Plan
- Tailored demo
- Design workshop
- Joint plan of action
Execute
- Prototype
- Demo & review
- QA & test
Deploy
- Establish conventions
- Training & drop-in sessions
- Implementation
Enhance
- Additional reporting
- Further automation
- Ad-hoc training
Customer Case Studies
Engaging a company that you have no previous interactions with can be a daunting prospect, especially when there may be important sensitive data and other security aspects involved.
So how do you know that we are a competent, trustworthy, reliable company?
Ultimately, you will make your own decision, but maybe reading through what previous customers have said regarding their experiences working with us will help to ease any concerns you may have.
We have included a few of our customer case studies for your convenience, but we have many more if you need further convincing.
"I think it was their willingness to demonstrate their expertise with the Atlassian toolset, and to work with us to find the right solution that gave us the confidence that what we were trying to do was achievable."
"We evaluated some different suppliers but I liked BDQ's approach and the relationship that I had with them... BDQ were really hands on. Their consultant was brilliant, and really knew his stuff."
"If you are migrating to Atlassian Cloud, it is cheaper and quicker to use an experienced Atlassian Solution Partner like BDQ than to do it internally... BDQ were going to do it more cheaply, and at a fixed price."
"We worked well together with BDQ. The responsiveness was good. Issues were resolved quickly, especially through the testing. There wasn't anything that we wanted, that couldn't be delivered."
Like what you've read so far?
Get in touch, lets talk about what you need.