About Us

What we do

We help our customers work and collaborate better through the use of technology. Our staff are either technologists or management consultants, and we partner with companies who have great technology. Where possible, we prefer to specialise in particular technologies, to give customers the best possible results.

Our customers range from small consultancies, through to enterprise companies engaging on billion dollar projects.

We specialise in the Atlassian products, particularly Jira Service Management.

Our Background

BDQ was founded in 2002 and launched its first product later that year – a Data Profiling product, BDQ Analysis. Along with notable direct customers (e.g. Swiss Re, Lloyds of London, Tokio Marine, COLT), we developed commercial relationships with leading data quality vendors, which saw BDQ Analysis included as part of packaged solutions and sold across Europe, the Americas and Australasia.

This was followed up with data quality monitoring tools such as Data Monitor, used by the Atomic Weapons Establishment, and then DataQA, a fully customisable data rule testing solution.

We have since written apps for Atlassian tools which can be found in the Atlassian Marketplace.

This use of the Atlassian product suite to write our own software products, then selling and supporting them within large companies and business partners has given us a wealth of practical experience to draw on.

How we work with you

At some point during initial meetings with a prospective customer, we are asked some variation of the the same question "So, how does it work?". Well, we have two main options, so our answer is usually the same:

"We like to keep it simple."

Option 1 - Fixed Price Projects

This is the option for you if you know exactly what you want and would like someone with the knowledge, training and expertise to implement those changes for you. After all -

"It is cheaper and quicker to use an experienced Atlassian Solution Partner like BDQ, than to do it internally"

For example: perhaps you'd like a Fixed Price Assessment? Or you'd like to implement a modern ITSM system like Atlassian's Jira Service Management or Asana Work Management? Or maybe you need to migrate your on-prem/Data Center/Server instance to the Atlassian Cloud?

You tell us what you want to achieve and we give you a fixed cost and timeline for doing it. Plus, you can always combine this with the Enhancement Hours option for ongoing support after your project has been completed.

Option 2 - Enhancement hours

This is the option if the scope is not fixed, or you have a range of ad hoc improvements that you want to make over a period of time. It could be that a small change is all you need or that your workload prevents you from shutting down for long periods. 

You can purchase pre-paid banks of hours that can be redeemed by submitting a request through our Support Desk. Plus, when you purchase Atlassian, App4Legal or Asana products through us, we include four (4) Enhancement Hours with your purchase, free of charge.

This gives you the benefit of our expertise without a massive financial commitment upfront.

→ find out more about our enhancement hours

Our AIM

BDQ's Engagement Process is an Agile, transparent method of delivering changes for clients. We use an Accelerated Implementation Methodology (AIM), which can be broken down into the following steps:

BDQ's Engagement Process is an Agile, transparent method of delivering changes for clients.

We Discover what's needed, jointly Plan how the project is to be delivered and then Execute the plan, iterating through prototypes until the solution is finalised. Deployment includes training and implementation. We then we look to Enhance the solution, to ensure you are getting the most from your investment.

Customer Case Studies

Engaging a company that you have no previous interactions with can be a daunting prospect, especially when there may be important sensitive data and other security aspects involved.

So how do you know that we are a competent, trustworthy, reliable company?

Ultimately, you will make your own decision, but maybe reading through what previous customers have said regarding their experiences working with us will help to ease any concerns you may have.

We have included a few of our customer case studies for your convenience, but we have many more if you need further convincing.

go to case studies →