About Us

What we do

We help our customers work and collaborate better through the use of technology. Our staff are either technologists or management consultants, and we partner with companies who have great technology. Where possible, we prefer to specialise in particular technologies, to give customers the best possible results.

Our customers range from small consultancies, through to enterprise companies engaging on billion dollar projects.

We specialise in the Atlassian products, particularly Jira Service Management.

Our Background

BDQ was founded in 2002 and launched its first product later that year – a Data Profiling product, BDQ Analysis. Along with notable direct customers (e.g. Swiss Re, Lloyds of London, Tokio Marine, COLT), we developed commercial relationships with leading data quality vendors, which saw BDQ Analysis included as part of packaged solutions and sold across Europe, the Americas and Australasia.

This was followed up with data quality monitoring tools such as Data Monitor, used by the Atomic Weapons Establishment, and then DataQA, a fully customisable data rule testing solution.

We have since written apps for Atlassian tools which can be found in the Atlassian Marketplace.

This use of the Atlassian product suite to write our own software products, then selling and supporting them within large companies and business partners has given us a wealth of practical experience to draw on.

How we work with you

At some point during initial meetings with a prospective customer, we are asked some variation of the the same question - "So, how does it work?". The answer we give is always the same - "We like to keep it simple."

We have two main options:

Fixed Price Projects

This is the option for those customers that know exactly what they want and would like someone with the knowledge, training and expertise to implement those changes for them. For example, you want an assessment, or wish to implement a modern ITSM system like Jira Service Management or you need to migrate your on-prem/server instance to the Atlassian Cloud.

You tell us what you want to achieve and we give you a fixed cost and timeline for doing it. Plus, you can always combine this with the Consultancy option for ongoing support after your project has been completed.

Consultancy

This is the option if the scope is not fixed, or you have a range of ad hoc improvements that you want to make over a period of time. It could be that a small change is all you need or that your workload prevents you from shutting down for long periods. This gives you the benefit of our expertise with the convenience you need.

• Banks of hours: you can buy banks of hours that you can draw from as and when you need them.

• Monthly invoicing: we invoice for work performed at the end of the month, and you only pay for the days or hours that you use.

Project approach

Whichever choice you make, we have some common approaches:

• Process: We work in an Agile way - where possible, we will get a prototype done as early as possible to get your feedback and manage scope.

• Transparency: We share a dedicated Jira and Confluence instance with you to manage scope and track work.

Our AIM - Accelerated Implementation Methodology

We AIM to please

We use our Agile inspired Accelerated Implementation Methodology to ensure that we are doing the best we can for you. We strive to be transparent and open, providing you with access to Jira boards that detail every step of the way.

Customer Case Studies

Engaging a company that you have no previous interactions with can be a daunting prospect, especially when there may be important sensitive data and other security aspects involved.

So how do you know that we are a competent, trustworthy, reliable company?

Ultimately, you will make your own decision, but maybe reading through what previous customers have said regarding their experiences working with us will help to ease any concerns you may have.

We have included a few of our customer case studies for your convenience, but we have many more if you need further convincing.

go to case studies →