This practical guide covers the basics of everything you need to know about ITSM with Atlassian – across IT delivery, operations, and support. Along the way, learn best practices and tips to improve your team’s performance, efficiency, and collaboration.
Whether you’re just getting started with Atlassian’s ITSM solution – or looking for best practices and tips for implementing ITSM – look no further. Check out Atlassian's ultimate guide to Atlassian for ITSM.
Yes, you heard that right… ultimate. This guide covers everything you need to know about implementing Atlassian across IT delivery, operations, and support – powered by Jira Service Management and seamlessly integrated with Opsgenie, Confluence, Jira Software, and much more.
Along the way, learn best practices to reimagine your ITSM practices from requests and change to problem and incident management.
Want a sneak peek of what you'll learn?
- How to “Shift Left” with self-service and build a knowledge-centric service desk
- How to respond, resolve, and learn from incidents with a proactive playbook and PIRs
- How to streamline change management with pre-approvals, automated risk assessment, and peer reviews
- How to easily intake and collaborate on requests from business teams
- How to expand your ITSM solution to non-IT use cases like HR and Legal
In this whitepaper, you'll learn:
CostGuard for Jira
Field Service Management for Jira
TabHelper for Jira & Confluence
Real Signature for Jira
Real Signature for Confluence
Migration Analyst for Jira Cloud
Easy Email Attachments
Attachment Manager for Asana
