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BDQ Solutions

Lightning Implementations
For people who know what they want, and want it done fast
Enhancement Hours
Get best practice and configuration consultancy.
Review and Assessment
A low cost, low risk way to get the assistance you need.
Digital Adoption Services
Make sure software is being used consistently across teams.
PII Services
Our solution to help you find unauthorised data.
DevOps Services
Get great, high quality software shipped faster. Faster.
Test Automation & Management
Reduce costs and increase quality with automation.

    Atlassian Solutions

    Atlassian Enterprise
    SCALE WITH CONFIDENCE USING THE BENEFITS OF pREMIUM AND aCCESS
    Jira Work Management
    work management for technical & non-technical teams.
    Cloud Migration Services
    Quicker and more cost effective than doing it in house.
    Jira Service Management / ITSM
    Fast, painless, fixed price ITSM implementations.
    BDQ AtlassianCare
    Cost effective, flexible care options.
    Other Atlassian Services
    Maximise the potential of your Atlassian products.

      Other Solutions

      LEXZUR PRACTICE MANAGEMENT
      Complete managament software for legal practitioners.
      Asana Digital Work Management
      A simple, flexible way to manage work for business.
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      Solutions

      Expert consulting and managed services to help complex organisations to work flatter, faster and more dynamically.

      With the help of our trusted partner:

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        BDQ Originals

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          Other products

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              Products

              Whether it's our own Atlassian Marketplace apps or the apps that we provide a value-added-reseller service for, you can trust BDQ for the best support, consultancy, training and implementation available.

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                Training

                • We provide high quality technology training to customers in the UK, EU and US.

                • Our customers range from small companies to multi-nationals. They all want to maximise employee productivity.

                • We listen to what our customers want to achieve, and take this into account when delivering the courses.

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                  About Us

                  This is where you can find out all about BDQ. Where did we come from, what is our goal, what do our customers have to say about working with us? You'll find all those answers and more using the links here.

                  However, if you have any questions that you haven't found answers for, feel free to get in touch.

                   

                    Jira Service Management

                    Painless, professional Jira Service Management ITSM implementations.

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                    Customer Success Stories

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                    Jira Service Management empowers teams with adaptable practices, an open platform, and streamlined workflows that bring dev and ops together.

                    Designed for modern operations and modern support, it is a cost-effective, collaborative, adaptable solution uniquely capable of keeping pace with change. Jira Service Management is the platform that promotes autonomy with alignment for responsive support and rapid change management.

                    Jira Service Management unlocks high velocity teams by:

                    • Delivering value fast
                    • Accelerating development and operations
                    • Empowering all service teams
                    • Providing a unified view of work
                    • Dev and Ops that flow

                    Customer success

                    “A huge improvement. Like chalk and cheese compared to before. It makes management so much easier. Jira Service [Management] does everything its largest competitors do, but at a quarter of the price. And we can administer it ourselves, we’re not reliant on expensive external staff when we want to make changes.” 

                    Mark Harmonbetway-300x150
                    Head of IT Service Delivery

                    READ CASE STUDY

                    Why partner with BDQ?


                    We provide professional, painless Jira Service Management ITSM implementations. We are an accredited Atlassian Solution Partner with Atlassian and ITIL certified staff, and a track record of implementations for companies of all sizes.

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                    Certified staff

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                    Fixed pricing

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                    IR35 friendly

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                    Fast proposal turnaround

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                    Free 1 hour presentation/demo

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                    No obligation proposal

                    We discuss your requirements and pain points from the very beginning. When we create a proposal for you, we will go through a menu of options, and then implement the desk using Agile techniques using our AIM methodology. We will work with the relevant stakeholders and people from your teams, taking up the minimum amount of their time, and using short remote workshops to focus on your business and process requirements. We will use this information to get to a prototype as fast as possible.

                    • The outcome is a painless, turnkey solution which meets your requirements.
                    • We use Confluence and Jira with you to transparently manage tasks and documentation.
                    • We work with your key staff to focus on pain points and requirements using remote sessions, recorded where necessary.
                    • We prioritise prototypes so that you can see something tangible as soon as possible.
                    • We run remote testing workshops to assist with user acceptance testing and handover.
                    • We AIM high!

                    How we deliver projects

                    We discuss your requirements and pain points from the very beginning. When we create a proposal for you, we will go through a menu of options, and then implement Jira Work Management using Agile techniques using our AIM methodology. We will work with the relevant stakeholders and people from your teams, taking up the minimum amount of their time, and using short remote workshops to focus on your business and process requirements. We will use this information to get to a prototype as fast as possible.

                    • The outcome is a painless, turnkey solution which meets your requirements.
                    • We use Atlassian products such as Jira, Confluence and Jira Work Management with you to transparently manage tasks and documentation.
                    • We work with your key staff to focus on pain points and requirements using remote sessions, recorded where necessary.
                    • We prioritise prototypes so that you can see something tangible as soon as possible.
                    • We run remote testing workshops to assist with user acceptance testing and handover.

                    BDQ's Engagement Process is an Agile, transparent method of delivering changes for clients. We use an Accelerated Implementation Methodology (AIM), which can be broken down into the following steps:

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                    We Discover what it is you need. Jointly Plan how the project is to be delivered. Then Execute the plan, iterating through prototypes until the solution is finalised. Deployment includes training and implementation. We then we look to Enhance the solution, to ensure you are getting the most from your investment.

                    At BDQ, we A.I.M. to please.

                    For a painless, fixed price service desk implementation, please get in touch.

                     

                    MORE DETAILS

                    Get in touch

                    Why customers like Jira Service Management

                    Atlassian has 150,000+ customers, and Jira Service Management is their Service Desk product.

                    It is modern, web based and ITSM compliant. It supports an unlimited number of customers through its modern, easy to use web interface, and it integrates with your development teams on Jira to maximise collaboration.

                    Facilities, HR, Legal and other non-IT teams that offer services to customers will benefit from Jira Service Management, by providing structured collaboration and information, as opposed to a messy shared inbox.

                    Jira Service Management has a large number of integrated apps available, whether this is Confluence to provide an integrated Knowledge Base, Insight for Asset Management, OpsGenie for Incident management, Tempo for timetracking and much more.

                    You will enjoy integrated reporting, dashboards, built in SLA's and many other features. Jira Service Management is a powerful, modern, ITSM compliant helpdesk which helps your customers, agents and developers to collaborate.

                    Do you struggle with:

                    pain-point-300x300 An existing system which costs time and efficiency?
                    pain-point-300x300 Lack of time or staff availability to implement a new system?

                    Would you like:

                    check-300x300 Meaningful, real time reports?
                    check-300x300 An easy to use customer portal?
                    check-300x300 Major incident management?
                    check-300x300 Collaboration with developer teams on Jira?
                    check-300x300 Asset management?
                    check-300x300 A powerful Knowledge Base?
                    check-300x300 Tracking Service Level Agreements (SLA) with customers and suppliers?

                     

                    Jira Service Management also provides service management for non-IT departments

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                    ITSM

                    Manage requests, incidents, and changes to deliver great service, fast.

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                    Customer service

                    Deliver great service experiences to external customers, fast. 

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                    Human resources

                    Manage onboarding and offboarding and respond to staff requests

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                    Facilities

                    Manage requests for maintenance, moving, and event planning.

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                    Legal

                    Create, manage, and track your contracts.

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                    Finance

                    Manage budget, spend, and other finance requests.

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                    Marketing

                    Manage and track all your marketing requests.

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                    Design

                    Easily manage and track all kinds of design requests.

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                    Sales

                    Manage, track, and report on sales requests.

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                    Our team of Atlassian Experts are highly experienced at implementing Jira Service Management, and that fact is reflected in our case studies:

                    "We worked well together with BDQ. The responsiveness was good. Issues were resolved quickly, especially through the testing. There wasn't anything that we wanted, that couldn't be delivered."

                    James Millardemrs-full-300x150
                    Operations Manager

                    READ CASE STUDY
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                    Have you decided it's time for a new Service Management solution?
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                    Would you like it implemented in a professional and painless way?

                     

                    Get in touch, let's talk about what you need.

                     

                    Get in touch

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                    Would you prefer a fixed price implementation?