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      Solutions

      Expert consulting and managed services to help complex organisations to work flatter, faster and more dynamically.

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              Whether it's our own Atlassian Marketplace apps or the apps that we provide a value-added-reseller service for, you can trust BDQ for the best support, consultancy, training and implementation available.

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                      Training

                      • We provide high quality technology training to customers in the UK, EU and US.

                      • Our customers range from small companies to multi-nationals. They all want to maximise employee productivity.

                      • We listen to what our customers want to achieve, and take this into account when delivering the courses.

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                        From webinar recordings to whitepapers, case studies to blog posts. Help yourself to our free content that will hopefully inform and inspire.

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                          Jira Service Management

                          Painless, fixed price Jira Service Management ITSM implementations.

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                          “A huge improvement. Like chalk and cheese compared to before. It makes management so much easier.” 

                          Mark Harmon | Head of IT, Service Delivery, Betway

                          READ CASE STUDY →
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                          So... why partner with BDQ?

                          We provide professional, painless Jira Service Management ITSM implementations. We are an accredited Atlassian Solution Partner with Atlassian and ITIL certified staff, and a track record of implementations for companies of all sizes.

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                          Certified staff

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                          Fixed pricing

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                          IR35 friendly

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                          Fast proposal turnaround

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                          Free 1 hour presentation/demo

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                          No obligation proposal

                          We discuss your requirements and pain points from the very beginning. When we create a proposal for you, we will go through a menu of options, and then implement the desk using Agile techniques using our AIM methodology. We will work with the relevant stakeholders and people from your teams, taking up the minimum amount of their time, and using short remote workshops to focus on your business and process requirements. We will use this information to get to a prototype as fast as possible.

                          • The outcome is a painless, turnkey solution which meets your requirements.
                          • We use Confluence and Jira with you to transparently manage tasks and documentation.
                          • We work with your key staff to focus on pain points and requirements using remote sessions, recorded where necessary.
                          • We prioritise prototypes so that you can see something tangible as soon as possible.
                          • We run remote testing workshops to assist with user acceptance testing and handover.
                          • We AIM high!

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                          For a painless, fixed price service desk implementation, please get in touch.

                           

                          Get in touch

                          For more information on ITSM and Jira Service Managament, check out the links below

                          BDQ FAQ - What is ITSM?

                          HAVE A QUESTION ABOUT ITSM? CHANCES ARE, THE ANSWER IS HERE!

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                          What is ITSM with Jira Service Management demo

                          EVER WONDERED WHAT ITSM IS? OR WHAT IT MIGHT LOOK LIKE IN PRACTICE, RATHER THAN THEORY?
                          Watch video →

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                          EVER THOUGHT ABOUT HOW YOU COULD IMPROVE YOUR CHANGE MANAGEMENT?

                          WATCH VIDEO →

                          Why customers like Jira Service Management

                          Atlassian has 150,000+ customers, and Jira Service Management is their Service Desk product.

                          It is modern, web based and ITSM compliant. It supports an unlimited number of customers through its modern, easy to use web interface, and it integrates with your development teams on Jira to maximise collaboration.

                          Facilities, HR, Legal and other non-IT teams that offer services to customers will benefit from Jira Service Management, by providing structured collaboration and information, as opposed to a messy shared inbox.

                          Jira Service Management has a large number of integrated apps available, whether this is Confluence to provide an integrated Knowledge Base, Insight for Asset Management, OpsGenie for Incident management, Tempo for timetracking and much more.

                          You will enjoy integrated reporting, dashboards, built in SLA's and many other features. Jira Service Management is a powerful, modern, ITSM compliant helpdesk which helps your customers, agents and developers to collaborate.

                          Do you struggle with:

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                          Would you like:

                          check-300x300 Meaningful, real time reports?
                          check-300x300 An easy to use customer portal?
                          check-300x300 Major incident management?
                          check-300x300 Collaboration with developer teams on Jira?
                          check-300x300 Asset management?
                          check-300x300 A powerful Knowledge Base?
                          check-300x300 Tracking Service Level Agreements (SLA) with customers and suppliers?

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                          Our team is highly experienced at implementing Service Management, and that is reflected in our case studies:

                          "There wasn't anything that we wanted, that couldn't be delivered."

                          James Millard | Operations manager, EMR Settlement Ltd

                          READ CASE STUDY →
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                          Have you decided it's time for a new Service Management solution?
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                          Would you like it implemented in a professional and painless way?

                           

                          Get in touch, let's talk about what you need.

                           

                          Get in touch

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                          Would you prefer a fixed price implementation?