Get real mail attachments in notification emails from Jira Service Desk server
No more portal links!
Try free for 30 days from the Atlassian Marketplace.
The Easy Email Attachments for Service Desk app by BDQ is a drop-in replacement for notification emails when comments are added or edited in Atlassian's Jira Service Desk Server. The emails sent by the app include the attachments added to those comments as email attachments, rather than links to the Jira Service Desk portal.
Easier email conversations, faster resolutions, and customers do not have to remember yet another login.
Customers receive real attachments in their email clients - no more portal links! Notifications work as customers expect, and Jira instances behind the firewall can send attachments to external users.
Get up and running in minutes - easy to trial. Simply copy and paste the current configuration. Configuration is done within the Project Settings page for each Service Desk project.
There are no changes to Jira Service Desk's comment interface. Agent's can drag in issue attachments as normal, and no additional training is required.