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BDQ Solutions

Enhancement Hours
Get best practice and configuration consultancy.
Review and Assessment
A low cost, low risk way to get the assistance you need.
Digital Adoption Services
Make sure software is being used consistently across teams.
PII Services
Our solution to help you find unauthorised data.
GDPR Consultancy
Make sure that you are compliant and up-to-date.
DevOps Services
Get great, high quality software shipped faster. Faster.
Test Automation & Management
Reduce costs and increase quality with automation.

    Atlassian Solutions

    Atlassian Enterprise
    SCALE WITH CONFIDENCE USING ALL THE BENEFITS OF pREMIUM AND aCCESS
    Jira Work Management
    work management for technical & non-technical teams.
    Cloud Migration Services
    Quicker and more cost effective than doing it in house.
    Jira Service Management / ITSM
    Fast, painless, fixed price ITSM implementations.
    BDQ AtlassianCare
    Cost effective, flexible care options.
    Other Atlassian Services
    Maximise the potential of your Atlassian products.

      Other Solutions

      App4Legal Practice Management
      Complete managament software for legal practitioners.
      Asana Digital Work Management
      A simple, flexible way to manage work for business.
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      Solutions

      Expert consulting and managed services to help complex organisations to work flatter, faster and more dynamically.

      With the help of our trusted partner:

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        BDQ Originals

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          Other products

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              Products

              Whether it's our own Atlassian Marketplace apps or the apps that we provide a value-added-reseller service for, you can trust BDQ for the best support, consultancy, training and implementation available.

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                Advanced Roadmaps
                for Jira Training

                Advanced Roadmaps
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                Jira Essentials

                Jira Administration
                [Part 1]

                Jira Administration
                [Part 2]

                  Getting Jira Service Management
                  up and running

                  Getting started with Jira Software
                  for Agile projects

                  Getting more from Jira Software
                  for Agile projects

                  Confluence Essentials

                  Confluence Administration

                    Zephyr for Jira: The Basics

                    Zephyr for Jira: Test Automation
                    Workshop

                    Zephyr for Jira: Training and Test
                    Management Workshop

                      Training

                      • We provide high quality technology training to customers in the UK, EU and US.

                      • Our customers range from small companies to multi-nationals. They all want to maximise employee productivity.

                      • We listen to what our customers want to achieve, and take this into account when delivering the courses.

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                              About Us

                              This is where you can find out all about BDQ. Where did we come from, what is our goal, what do our customers have to say about working with us? You'll find all those answers and more using the links here.

                              However, if you have any questions that you haven't found answers for, feel free to get in touch.

                               

                                Easy Email Attachments for Jira Service Desk

                                Get real mail attachments in notification emails from Jira
                                Service Management server - No more portal links!

                                Try free for 30 days. Download from the Atlassian Marketplace

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                                Try for FREE


                                Documentation


                                Support

                                Overview

                                The Easy Email Attachments for Service Desk app by BDQ is a drop-in replacement for notification emails when comments are added or edited in Atlassian's Jira Service Management Server. The emails sent by the app include the attachments added to those comments as email attachments, rather than links to the Jira Service Management portal.

                                Easier email conversations, faster resolutions, and customers do not have to remember yet another login.

                                *Video may contain references to Jira Service Desk instead of Jira Service Management.

                                 

                                Email attachments instead of links!

                                Customers receive real attachments in their email clients - no more portal links! Notifications work as customers expect, and Jira instances behind the firewall can send attachments to external users.

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                                Easy to setup

                                Get up and running in minutes - easy to trial. Simply copy and paste the current configuration. Configuration is done within the Project Settings page for each Service Desk project.

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                                Agents work as usual

                                There are no changes to Jira Service Management's comment interface. Agent's can drag in issue attachments as normal, and no additional training is required.

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                                Getting Started

                                Installing, setting up and using Easy Email Attachments for Service Desk is a breeze. But incase you have concerns, we recorded a short video to help you.

                                You can also use the link below to review the "Getting Started" documentation.

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                                  Getting Started summary

                                *Video may contain references to Jira Service Desk instead of Jira Service Management.

                                Easy Email Attachments for Service Desk

                                Easy to trial - get 30 days free when you download from the Atlassian Marketplace

                                Atlassian Marketplace link for Easy Email Attachments for Service Desk app

                                Try for FREE