BDQ Solutions

Enhancement Hours
Get best practice and configuration consultancy.
Review and Assessment
A low cost, low risk way to get the assistance you need.
Digital Adoption Services
Make sure software is being used consistently across teams.
PII Services
Our solution to help you find unauthorised data.
GDPR Consultancy
Make sure that you are compliant and up-to-date.
DevOps Services
Get great, high quality software shipped faster. Faster.
Test Automation & Management
Reduce costs and increase quality with automation.

    Atlassian Solutions

    Jira Work Management
    work management for technical and non-technical teams alike.
    Cloud Migration Services
    Quicker and more cost effective than doing it in house.
    Jira Service Management / ITSM
    Fast, painless, fixed price ITSM implementations.
    BDQ AtlassianCare
    Cost effective, flexible care options.
    Other Atlassian Services
    Maximise the potential of your Atlassian products.

      Other Solutions

      App4Legal Practice Management
      Complete managament software for legal practitioners.
      Asana Digital Work Management
      A simple, flexible way to manage work for business.
      Solutions Home

      Solutions

      Expert consulting and managed services to help complex organisations to work flatter, faster and more dynamically.

      With the help of our trusted partner:

      logo-gradient-blue-partner

       

        BDQ Originals

        EEASD_for_mega_menu_150x175

        BDQMAJC_for_mega_menu_150x175

          Other products

          Atlassian-vertical-blue@2x-rgb

          Sonatype_stacked_logo_full_color_150x150


            asana-colour-clear-300x300

            app4legal-300x300

            zephyr-colour-clear-300x300

             

              Products

              Whether it's our own Atlassian Marketplace apps or the apps that we provide a value-added-reseller service for, you can trust BDQ for the best support, consultancy, training and implementation available.

               

              Products Home

               

                Training

                • We provide high quality technology training to customers in the UK, EU and US.

                • Our customers range from small companies to multi-nationals. They all want to maximise employee productivity.

                • We listen to what our customers want to achieve, and take this into account when delivering the courses.

                home-icon-300x300Training Home →

                  About Us

                  This is where you can find out all about BDQ. Where did we come from, what is our goal, what do our customers have to say about working with us? You'll find all those answers and more using the links here.

                  However, if you have any questions that you haven't found answers for, feel free to get in touch.

                   

                    Jira Server Administration - Getting a service desk up and running

                    Get a service desk up and running using Jira Service Management.

                     

                    Course Summary

                    This course gives you a solid introduction to getting a service desk up and running using Jira Service Management. You’ll get hands-on experience performing the most crucial configuration tasks to set up your service desk.

                    Should Cloud customers take this course? It depends. What you learn in this course applies to Jira Service Management Cloud. However, there are some differences The UI and navigation in the course differs from the Cloud product you have. If you are OK with this, then you will benefit from taking this course.

                    Topics include configuring and branding your customer portal, creating queues and SLAs for your service team, linking a knowledge base, adding participants, and automating your service desk. The course includes a variety of business use cases to assist you in understanding Jira Service Management administration, and best practices are emphasized for each topic.

                    Course details

                    Our training courses can be held publicly, privately or on site.

                    Please contact us for more information: enquiries@bdq.cloud

                    Get in touch