Blog

Introduction We've been an Atlassian partner for many years now, and some of our first Atlassian customers were Cloud early adopters. One of our major clients, Clarks, was on Cloud very early and we integrated Jira with their on-prem service desk, back when most other customers were still buying...

Introduction In our blog post on management reporting, we mentioned using Tempo Timesheets and Tempo Planner to track the time spent on tasks. We have implemented Tempo for customers and it is a very good product. One of the first steps is to understand what reporting the customer needs from a...

Introduction A while back, we wrote a short blog post on Task Management with Jira. It was a post which showed how Jira could be used as an individual task manager - the simplest possible case. Of course, team task management is a different ballgame, and it is management reporting on team tasks...

Thinking of migrating to Atlassian's Cloud? If you are thinking of moving to Atlassian's Cloud, this document is aimed at you. There is a lot of information on the internet about this topic. We've summarised some of the key points, and provided links to more in depth documentation, if you wish to...

Atlassian are making the transition to cloud-first Atlassian have been moving towards being a cloud-first company. We have noticed this, with more customers opting for Atlassian Cloud licenses, including large enterprises who would have traditionally wanted self managed (on-prem) solutions. We have...

Introduction This is a short blog post about Zephyr for Jira and the various options for integrating it with test automation. This was correct at the time of writing, but Zephyr are very active with their product development, so expect more features to be on their way!

“Testers don’t like to break things; they like to dispel the illusion that things work.” Kaner, Bach, Pettichord. Lessons Learned in Software Testing: A Context-Driven Approach In this post, we are going to take a look at the different types of testing that can be used within our projects to dispel...

As you may have read in our recent blog post, we have just released a new app for the Atlassian Marketplace called Easy Email Attachments for Service Desk, allowing users to send real mail attachments in customer notification emails from Jira Service Desk - simple and easy. As part of releasing the...

Let's talk about email attachments. Not very exciting, but used every day, by nearly everyone. In fact we are going to discuss email attachments and Jira Service Desk. Now, not only do we strongly recommend Atlassian’s Jira Service Desk (JSD) to our customers, but we also extensively use it...

One of the fastest-growing sectors of IT nowadays is Robotic Process Automation, shortened to RPA. As with all new things in the world, there is a lot of confusion and buzz words flying around. We thought it might be a good idea to introduce RPA to you all, answer some common questions, and - most...