To support the project, and provide a robust capability, BDQ built a custom, real time integration application that allowed incidents and change requests raised within the existing global support desk to be made available immediately within Jira Software, to become part of the demand management reporting solution. The integration application provides full audit logs to ensure consistency. BDQ also migrated all relevant, existing data into Jira Software, to provide a complete view of the demand requests.
Using Jira Software, each team member can now plan and distribute tasks in real time, and management can track demand. Teams prioritise and discuss work in context, with full visibility, all in one web-based tool. Good usability and management reporting means that Jira Software not only makes teams more agile, but management have confidence that the reports are current, and based on actual work activity. It also allows the leadership team to have real-time, visual data they can use to improve team performance.
Using Jira Software, Clarks now has a single tool which teams can use to plan, prioritise, and distribute tasks, improving visibility and collaboration. This information is also used to provide the real-time visual reports to senior management. Demand management reports are therefore based on real-world requests and activities, giving confidence and visibility to senior management.
“The flexibility that JIRA offered was part of the decision-making process. We started with a basic entry level product, but ended up being able to scale-up and integrate it with not only more Atlassian solutions, but also other internal systems, which is great.”
Head of IT Planning, Clarks