Escaping the Sunk Cost Fallacy in Work Management and ITSM
In the world of business operations, clinging to outdated or inefficient tools can quietly drain...
Beyond IT: Adapting GLPI for Cross-Departmental Service Management
GLPI (Gestionnaire Libre de Parc Informatique) has long been recognised as a robust, open-source...
Navigating Digital Transformation Challenges in the UK Public Sector
As the UK public sector continues its journey toward modernisation, digital transformation remains...
Atlassian Team’25 Europe: The Event for Collaboration & ITSM Innovation
Atlassian Team’25 Europe is heading to the vibrant city of Barcelona! Whether you're focused on ...
Teclib launches brand-new GLPI Help Center - get all your questions answered!
We’re excited to share the launch of the brand-new GLPI Help Center - a dedicated resource hub...
How Jira Service Management Supports ITIL Out of the Box
Introduction
As someone who remembers the early days of Jira Service Management (JSM) - formerly...
Staying Awake Through ITIL: A Survival Guide for Humans
(by Jason, Your BDQ Account Manager)
Why Strong ITSM Foundations Are Key to Long-Term Success
Introduction
With nearly 20 years in IT, I’ve had the privilege of working across various roles,...
ITSM on a Budget: How to Cut Costs Without Sacrificing Service Quality
With over 25 years of experience in software development and IT consultancy, I’ve worked with...