ITSM Success: Configuration and Processes Are Key
In my 25-plus years in the IT services industry, I’ve encountered countless scenarios where...
Switching ITSM Tools? Why MSPs Are Moving to HaloITSM – Fast
The Urgency to Change
For MSPs, an ITSM platform is not just a tool—it is the foundation of service...
How an ITIL Assessment Transformed My Approach to Work Management
From Fear to Framework
I remember when I first took the ITIL Foundations course: I did it because...
The Role of Automation and AI In IT Service Management
As businesses increasingly turn to Artificial Intelligence (AI) and automation to enhance their IT...
Introducing CostGuard: Taking Control of Project Budgets in Jira
Why We Built CostGuard for Jira
Jira excels at organizing tasks and workflows, but when it comes to
The Power of Personal Branding in IT Leadership: Lessons from a Life-Changing Conversation
A Conversation That Changed My Career
Years ago, when I was a Senior Technician at a major...
Introducing Monday Service: The Next Evolution in IT Service Management
Monday.com has just launched Monday Service, a powerful new product designed to revolutionize IT...
Cut ITSM Costs with Open Source: Join BDQ & GLPI's Exclusive Webinar
UPDATE: This webinar is now available to watch on demand here →
Reduce ITSM Costs with Open-Source...
Why we created Field Service Management for Jira
At BDQ, we’ve worked with many organizations that rely on Jira Service Management (JSM) to handle...
Unlock the Power of AI with BDQ and HaloITSM – Join Our Webinar
Discover How AI Can Transform Your Service Management
Service management is evolving rapidly, and...