BDQ Blog

Beyond IT: Adapting GLPI for Cross-Departmental Service Management

GLPI (Gestionnaire Libre de Parc Informatique) has long been recognised as a robust, open-source...

Navigating Digital Transformation Challenges in the UK Public Sector

As the UK public sector continues its journey toward modernisation, digital transformation remains...

Atlassian Team’25 Europe: The Event for Collaboration & ITSM Innovation

Atlassian Team’25 Europe is heading to the vibrant city of Barcelona! Whether you're focused on ...

Teclib launches brand-new GLPI Help Center - get all your questions answered!

We’re excited to share the launch of the brand-new GLPI Help Center - a dedicated resource hub...

Your Experience is Your Superpower - If You Use It Right

How Jira Service Management Supports ITIL Out of the Box

Introduction

As someone who remembers the early days of Jira Service Management (JSM) - formerly...

Staying Awake Through ITIL: A Survival Guide for Humans

(by Jason, Your BDQ Account Manager)

Why Strong ITSM Foundations Are Key to Long-Term Success

Introduction

With nearly 20 years in IT, I’ve had the privilege of working across various roles,...

ITSM on a Budget: How to Cut Costs Without Sacrificing Service Quality

With over 25 years of experience in software development and IT consultancy, I’ve worked with...

ITSM Success: Configuration and Processes Are Key

In my 25-plus years in the IT services industry, I’ve encountered countless scenarios where...