How Jira Service Management Supports ITIL Out of the Box
Introduction
As someone who remembers the early days of Jira Service Management (JSM) - formerly...
Staying Awake Through ITIL: A Survival Guide for Humans
(by Jason, Your BDQ Account Manager)
Why Strong ITSM Foundations Are Key to Long-Term Success
Introduction
With nearly 20 years in IT, I’ve had the privilege of working across various roles,...
ITSM on a Budget: How to Cut Costs Without Sacrificing Service Quality
With over 25 years of experience in software development and IT consultancy, I’ve worked with...
ITSM Success: Configuration and Processes Are Key
In my 25-plus years in the IT services industry, I’ve encountered countless scenarios where...
Switching ITSM Tools? Why MSPs Are Moving to HaloITSM – Fast
The Urgency to Change
For MSPs, an ITSM platform is not just a tool—it is the foundation of service...
How an ITIL Assessment Transformed My Approach to Work Management
From Fear to Framework
I remember when I first took the ITIL Foundations course: I did it because...
The Role of Automation and AI In IT Service Management
As businesses increasingly turn to Artificial Intelligence (AI) and automation to enhance their IT...
Introducing CostGuard: Taking Control of Project Budgets in Jira
Why We Built CostGuard for Jira
Jira excels at organizing tasks and workflows, but when it comes to