Why we created Field Service Management for Jira

At BDQ, we’ve worked with many organizations that rely on Jira Service Management (JSM) to handle customer incidents and operational workflows. However, we noticed a critical gap: while incidents were effectively logged via JSM’s portal, the scheduling of field engineers was often managed using external tools. This disconnect created inefficiencies, communication gaps, and fragmented workflows.

To address this challenge, we developed Field Service Management for Jira, a solution designed to streamline field operations and unify incident management, scheduling, and routing—all within Jira.

The Problem: Fragmented Field
Service Management

For teams managing field engineers, workflows were often split between tools, leading to:

• Disconnected Systems: Incidents logged in JSM were scheduled using external tools like spreadsheets, causing inefficiencies.

• Inefficient Communication: Engineers often received incomplete or delayed information about their tasks.

• Fragmented Data: Task progress and customer updates were spread across multiple platforms, complicating reporting and analysis.

Our Solution: Field Service Management
for Jira

Field Service Management for Jira bridges the gap between incident handling, scheduling, and routing, bringing everything into one seamless system.

Who Is It For?

• Service Providers: Teams handling maintenance, repairs, or installations.

• Utility Companies: Organizations managing large-scale field operations.

• Facilities Management: Teams responsible for multi-location service delivery.

How It Solves the Problem

• Seamless Integration: Incidents reported via JSM are linked directly to engineer schedules, providing end-to-end visibility.

• Effortless Scheduling: Managers can assign tasks and create rotas directly within Jira, eliminating the need for external tools.

• Route Optimization: Built-in mapping helps plan efficient routes, reducing travel times and improving productivity.

• Clear Communication: Engineers access complete task details, ensuring they’re fully prepared for every job.

Extend Your Field Operations with
Real Signature for Jira

In addition to Field Service Management for Jira, BDQ offers Real Signature for Jira, a companion product that allows engineers to collect customer signatures directly in the field.

How It Helps:

• Engineers can confirm completed work or approvals on-site by collecting
  in-person signatures, directly drawn onto a device.

• Signatures are saved directly in Jira for auditability and customer satisfaction tracking.

• Streamlines the service delivery process, ensuring a seamless and professional experience for your customers.

Together, these tools provide a comprehensive solution for managing field service operations.

What’s Coming Next?

We’re continuously enhancing Field Service Management for Jira. Upcoming features include:

• Asset Integration: Assign specific assets (e.g., equipment, locations) to tasks, giving engineers a complete view of their jobs.

• Enhanced Reporting: Gain actionable insights into resolution times, team productivity, and overall service efficiency.

We’re eager to hear your feedback to ensure our products evolve to meet your needs.

Help Us Shape the Future of Field Service Management

Field Service Management for Jira, combined with Real Signature for Jira, offers a powerful ecosystem to streamline your field operations. Whether you’re looking to improve scheduling, optimize routes, or provide a seamless customer experience, BDQ has you covered.

• Visit the product page to explore Field Service Management for Jira →
• Contact Us to share feedback, request a demo, or learn more about Real Signature for Jira →

Let’s simplify your field service operations and keep your teams connected where it matters most.

Available now in the Atlassian marketplace