Technical Consultant

Overview

BDQ is a rapidly growing Atlassian Solution Partner, with customers who range from global brands, through to SMEs. We take customer satisfaction very seriously, regardless of the size of the customer, and our customer retention rate is very high. We operate continuous improvement - after each engagement, we will review the outcome and identify any improvements that can be made.

We focus on providing solutions to customers that are appropriate and adoptable - just take a look at our case studies for real world comments. Our delivery methodology is based on Agile principles, with a focus on delivering tangible value early. Our work ranges from advice, training, configurations and migrations, through to enterprise rollouts and adoption, covering ITSM, DevOps/Agile and Work Management.

We need people who are technically literate and who are passionate about solving problems and delivering high quality outcomes to customers. You will be expected to learn the products in depth, and you will also be dealing with other technologies, such as Python, SQL, AWS, REST, JSON and JavaScript.

Everyone who joins us will be put through the official Atlassian training courses, and supported to get Atlassian Certification. We will also fund other training to develop your skills. This is a full-time, permanent position. Please do not apply unless you are fully eligible to work in the UK. BDQ is committed to a policy of Equal Opportunity.

 

Accountabilities

• Ensuring BDQ is represented professionally in all client interactions

• Performing the lead role on client assignments

• Understanding clients’ requirements

• Designing solutions in the 3rd party products that BDQ resells and supports, such as Atlassian, Asana and App4Legal

• Delivery of client work to the standards required, following BDQ’s Engagement Process. Such work may include (but is not limited to):

  • ITSM implementations in Jira Service Management

  • Agile transformations using Jira Software and Advanced Roadmaps

  • Server-to-Cloud and Server-to-Datacentre migrations of Atlassian products

  • Writing and delivering training courses and informal “drop-in” sessions on the products and on Agile methodology

  • Conducting regular status-update meetings with clients

• Managing risks to the delivery of assignments and reporting such risks to the team

• Providing support to BDQ’s sales and marketing activities in the production of general and specific collateral and in generating Quotes, Bids and Tenders.

 

Experience & Knowledge

• A minimum of two years’ experience in a Technical Consultancy or End-User Administration role utilising Atlassian products

• A good understanding of the principles behind Agile projects for development and quality management AND/OR a good understanding of the principles behind ITSM and service desk implementations

• Comprehensive knowledge of the Atlassian product suite, including Jira Software, Confluence AND/OR Jira Service Management, as well as some knowledge of commonly used Marketplace Apps such as Tempo, Zephyr, etc.

• Knowledge of Advanced Roadmaps or equivalent is advantageous

• Good experience of liaising directly with clients to manage ongoing work, clarify requirements and manage expectations

• Experience of delivering end-user training on IT products, including remote training

• The Technical Consultant is expected to develop an in-depth understanding of BDQ’s values, business drivers and the services that it provides.

• Experience of technologies such as Python, SQL, AWS, REST, JSON and JavaScript is beneficial.

 

Values

• Professionalism

• A commitment to meeting the clients’ needs

• Commercially minded

• Integrity at all times

 

Skills

• Excellent oral and good written communication skills

• Good stakeholder management skills

• Self-starter, working on own initiative

• Demonstrable problem-solving ability