BDQ | Partners | FRESHWORKS

Freshworks Partner Services

Simplify Service Management with Freshworks - Powered by BDQ.

Efficient, scalable IT services and better, faster customer service. Give teams the AI-powered tools to do more with ease.

 

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Freshworks provides a modern, intuitive suite of customer and employee engagement software designed to streamline IT service management, CRM, and support operations. At BDQ, we specialize in implementing Freshworks solutions to help organizations replace outdated tools with scalable, cloud-based systems that improve efficiency, transparency, and customer satisfaction.

As certified ITSM specialists and an Axelos partner, BDQ offers expert implementation services backed by industry best practices. With offices in the UK and New York, we deliver high-quality, remote-first consulting to organizations of all sizes.

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What is Freshworks?

Freshworks is a unified SaaS platform that includes a range of products designed to improve customer experience (CX), IT support, and employee engagement. Its solutions are built with usability in mind, making them popular across industries for teams looking to modernize operations quickly and affordably.

Freshworks Product Suite:

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Freshservice (ITSM & ESM)

A powerful IT service management tool designed with ITIL best practices. Freshservice supports incident, problem, change, and asset management in a user-friendly interface.

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Freshdesk (Customer Support)

A robust omnichannel customer support platform that centralizes conversations across email, chat, phone, and social channels, with integrated automation and SLA tracking.

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Freshsales (CRM)

An AI-powered CRM that helps sales teams manage pipelines, automate outreach, and close deals faster with insights, email sequences, and integrated telephony.

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Freshchat (Messaging Platform)

A modern conversational messaging tool that enables personalized engagement across web, mobile, and messaging apps like WhatsApp and Facebook Messenger.

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Freshcaller (Cloud PBX)

A cloud-based call center solution for sales and support teams, offering call routing, analytics, and integrations with CRM and helpdesk tools.

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Freshmarketer (Marketing Automation)

A unified marketing suite to manage email campaigns, landing pages, and customer journeys with behaviour-based automation and analytics.

 

 

Trusted by 73,000+ businesses worldwide

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BDQ’s Freshworks Services

Certified ITSM Expertise You Can Trust

 

As ITSM specialists, BDQ helps organizations implement Freshservice and the wider Freshworks suite to deliver scalable, ITIL-aligned service management. Our team includes ITIL-certified consultants and our partnership with Axelos ensures our methodologies align with globally recognized best practices.

Whether you're migrating from email-based ticketing systems, legacy ITSM tools, or managing siloed customer communication channels, we tailor Freshworks implementations to your business goals - quickly and effectively.

 

Our Services Include:

  • Freshworks Consulting
    Strategic advice to align Freshworks tools with your business needs, including service design, workflow optimization, and process alignment.

  • Implementation & Configuration
    End-to-end setup of Freshservice, Freshdesk, or other Freshworks products with custom fields, workflows, SLAs, automation rules, and user portals.

  • Data Migration
    Seamless transfer of tickets, customer records, knowledge bases, and user profiles from legacy platforms to Freshworks.

  • Training & Enablement
    Remote-first training sessions for administrators, agents, and end-users to ensure high adoption and minimal disruption.

  • Post-Go-Live Support
    Optional enhancement hours for ongoing support, configuration updates, and reporting improvements.

  • Multi-Region Delivery
    With operations in the UK and New York, BDQ supports clients across time zones with flexible service options and a deep understanding of local compliance needs.

Why choose BDQ?

BDQ is a proven digital transformation partner specializing in scalable ITSM and work management solutions. We work closely with clients to understand their goals and implement practical, high-impact solutions using best-in-class platforms like Atomicwork.

Our UK/US-based, remote-first team brings deep technical and consulting experience, with a focus on rapid discovery, fast delivery, and long-term value.

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ITSM Experts
Specialists in implementing scalable, ITIL-compliant Freshservice solutions.

🤝

Axelos Partner
Committed to ITIL best practices
and service excellence.

🌍

UK & US Presence
Local insights with global
capability.

📈

Outcome-Driven Delivery
Rapid prototypes, clear roadmaps,
and measurable success.

🛠️

Enhancement Hours
Flexible, on-demand support
after project completion.

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Remote-First, Fast Delivery
Agile approach that minimizes
disruption and maximizes results.

 
"We worked well together with BDQ. The responsiveness was good. Issues were resolved quickly, especially through the testing.

There wasn't anything that we wanted, that couldn't be delivered."

— EMR Settlement | BDQ Digital Transformation Customer

From enterprises to growing mid-market teams to non-profits, BDQ helps
organisations achieve scalable, cost-effective digital transformation.

From enterprises to growing mid-market teams to non-profits, BDQ helps organisations achieve scalable, cost-effective digital transformation.

 

Take the First Step Toward Better Service Management!

 

Whether you're looking to
modernize your IT helpdesk with Freshservice, streamline customer communications with Freshdesk, or unify your CX tools with Freshworks CRM, BDQ is here to help.

 

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👉 Book a Consultation
Whatever your goals, our expert consultants have you covered.
Get in touch, lets talk about what you need.