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BDQ | Partners | FRESHWORKS
Freshworks Partner Services
Simplify Service Management with Freshworks - Powered by BDQ.
Efficient, scalable IT services and better, faster customer service. Give teams the AI-powered tools to do more with ease.
Freshworks provides a modern, intuitive suite of customer and employee engagement software designed to streamline IT service management, CRM, and support operations. At BDQ, we specialize in implementing Freshworks solutions to help organizations replace outdated tools with scalable, cloud-based systems that improve efficiency, transparency, and customer satisfaction.
As certified ITSM specialists and an Axelos partner, BDQ offers expert implementation services backed by industry best practices. With offices in the UK and New York, we deliver high-quality, remote-first consulting to organizations of all sizes.
Freshservice (ITSM & ESM)
A powerful IT service management tool designed with ITIL best practices. Freshservice supports incident, problem, change, and asset management in a user-friendly interface.
Freshdesk (Customer Support)
A robust omnichannel customer support platform that centralizes conversations across email, chat, phone, and social channels, with integrated automation and SLA tracking.
Freshsales (CRM)
An AI-powered CRM that helps sales teams manage pipelines, automate outreach, and close deals faster with insights, email sequences, and integrated telephony.
Freshchat (Messaging Platform)
A modern conversational messaging tool that enables personalized engagement across web, mobile, and messaging apps like WhatsApp and Facebook Messenger.
Freshcaller (Cloud PBX)
A cloud-based call center solution for sales and support teams, offering call routing, analytics, and integrations with CRM and helpdesk tools.
Freshmarketer (Marketing Automation)
A unified marketing suite to manage email campaigns, landing pages, and customer journeys with behaviour-based automation and analytics.
Take the First Step Toward Better Service Management!
Whether you're looking to
modernize your IT helpdesk with Freshservice, streamline customer communications with Freshdesk, or unify your CX tools with Freshworks CRM, BDQ is here to help.
