CostGuard for Jira
Field Service Management for Jira
TabHelper for Jira & Confluence
Real Signature for Jira
Real Signature for Confluence
Migration Analyst for Jira Cloud
Easy Email Attachments
Attachment Manager for Asana
Discovery
This is where it all starts. After receiving your enquiry, the first step is an initial call or teams meeting. We are happy to hold multiple meetings depending on your needs, (different teams at different stages, users, managers, etc).
Core components:
Outcomes & pain points
Where are you now and where would you like to be? What do you, the client, want to get out of this engagement and how can we get you there? What processes are causing you pain or feel inefficient to you? Is additional reporting needed, e.g. for Management oversight? Which tools are you currently using?
Demo
Either during the initial call or a subsequent one, our certified experts show you the software products we can offer. This is a general overview of the products and their out-of-the-box functionality, just to give you a sense of what they can do and how they might help ease those pain points and meet your needs.
Engagement decision
We may now be in a position to create a formal proposal for you to review and call-off, both to purchase the software you need and for an implementation project. Further discussions and refinements might be needed.
Alternatively, if there are still a large number of unknowns, a separate Discovery exercise might be needed to establish the full scope and costs of your project.
Plan
Thanks to our combined efforts in the “Discover” stage, the information we’ve gleaned from you and which engagement option you’ve chosen, we can lay out your path to where you want to be.
Core components:
Tailored demo
This will be a much more detailed and bespoke demo of the product or solution options you expressed an interest in. We will provide you with specific examples of how these products/solution can address the pain points established in our initial meeting(s).
Design workshop
We meet with you and your team(s) and drill down in to each aspect of the engagement in order to fully identify what is required for each process that we’ve discussed.
Joint plan of action
Collaboratively, we establish the steps towards your desired outcomes. Using the same software products we’ll be implementing for you (e.g. Jira Software), we create a new, shared instance in which we can jointly plan and track the project with full transparency. We can use this to assign activities between us, and you can see the status of the project at-a-glance at all times.
Execute
The word of the day here is “Iterative”. No client has ever come to us and said “I'd prefer more upfront analysis documentation, rather than seeing an early prototype”. Client and BDQ time and effort (and so cost) is not wasted on documenting or testing proposed solutions until we have established they meet your needs. This process often flushes out hidden requirements, such as the need for review or approval steps in the processes being implemented.
Deploy
Once all of the new or changed functionality has been reviewed and agreed, your Project/Solution is ready for deployment.
Core components:
Establish Conventions
We work with you to make sure that you, your team(s) and the users within fully understand the changes we’ve made, how and when they should be used and how they integrate into your processes.
Training & Drop-In Sessions
We can provide comprehensive guidance and training for all the improvements made during our engagement. Following implementation, drop-in sessions (where your team members can attend if they wish, and ask whatever questions they may have) can be held, to make sure you get the best use of the new functionality - and the best return on your investment.
Implementation
All of the changes we’ve made can finally go live. We’ll agree roll-out, fall-back and communications plans. Implementations can be conducted out-of-hours (by arrangement) if required, to reduce the impact on live operations.
Enhance
It’s natural that after “Implementation” and a period of use, you may have questions, comments, new requirements, etc, that you would like help with. We have several options available to you for ongoing support and continuous improvement.
Core components:
Additional Reporting
One of the most requested enhancements is to modify existing or provide further management information. Knowing what those reports might consist of takes time, so once you know what you want, we can help you set that up.
Further Automation
Another popular request is further automation. You may find that some processes are still too time consuming, or require too much manual effort that could be better used elsewhere. Again, we can help once you know where these issues are.
Ad-hoc Training
And of course, you should never stop learning. Maybe you want to shore up your existing knowledge base or maybe new features are released that you want to use: we are here to help you stay up-to-date.
We support you and your teams all the way through the process. And once your new Product or Solution is live, we offer a number of ways to further enhance almost every aspect. BDQ are there for you before, during and after the engagement.
Like what you've read so far?
Get in touch, let's talk about what you need.
