What’s New in GLPI 11: Key Features & ITSM Improvements
GLPI 11: A Major Step Forward for Open-Source ITSM
The wait is over - GLPI 11 has officially...
Posts about
ITSM/ITIL
Sustainable ITSM: A Pathway to Greener, Smarter Work
Introduction
Escaping the Sunk Cost Fallacy in Work Management and ITSM
In the world of business operations, clinging to outdated or inefficient tools can quietly drain...
How Jira Service Management Supports ITIL Out of the Box
Introduction
As someone who remembers the early days of Jira Service Management (JSM) - formerly...
Staying Awake Through ITIL: A Survival Guide for Humans
(by Jason, Your BDQ Account Manager)
Why Strong ITSM Foundations Are Key to Long-Term Success
Introduction
With nearly 20 years in IT, I’ve had the privilege of working across various roles,...
How an ITIL Assessment Transformed My Approach to Work Management
From Fear to Framework
I remember when I first took the ITIL Foundations course: I did it because...
The Role of Automation and AI In IT Service Management
As businesses increasingly turn to Artificial Intelligence (AI) and automation to enhance their IT...
Introducing CostGuard: Taking Control of Project Budgets in Jira
Why We Built CostGuard for Jira
Jira excels at organizing tasks and workflows, but when it comes to
The Power of Personal Branding in IT Leadership: Lessons from a Life-Changing Conversation
A Conversation That Changed My Career
Years ago, when I was a Senior Technician at a major...