GLPI FAQ

Everything You Need to Know About GLPI

Explore our frequently asked questions and learn how BDQ can help you implement and optimise GLPI.

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Note - All of this information is indicative and non-binding. Information correct at the time of publishing. No warranty is expressed or implied. Customers must contact us for formal quotes and information, and not base any decisions on this information.

What is GLPI and how can it benefit my organisation?

GLPI is a powerful open-source ITSM platform that centralises service management, asset tracking, and support. Ideal for teams seeking cost-effective, flexible solutions.

🔗 Visit the official GLPI site

Is GLPI ITIL-compliant?

Yes. GLPI supports ITIL-aligned practices including incident, problem, and change management modules.

What services does BDQ offer for GLPI?

BDQ provides:

  • GLPI consulting and design
  • Full implementation and configuration
  • Legacy data migration
  • User and admin training
  • Ongoing support with Enhancement Hours

Can BDQ migrate data from our current
system to GLPI?

Yes. We handle migrations from legacy tools like Jira and ServiceNow, or away from Excel spreadsheets and emails, ensuring clean and structured transitions.

Does GLPI include a knowledge base?

Yes. GLPI includes an integrated knowledge base to support self-service and reduce ticket volumes.

Does GLPI support SLAs and reporting?

Yes. GLPI features customizable KPIs, SLA tracking, and reporting dashboards. BDQ can tailor these to your organisation’s needs.

Is GLPI customizable?

Yes. GLPI supports extensive custom fields, workflows, and integrations. BDQ can develop bespoke plugins or configure existing ones.

💡Need help choosing or configuring GLPI?

Get in touch with one of our GLPI Experts

Can GLPI integrate with Active Directory and other systems?

Yes. GLPI supports LDAP, REST APIs, FusionInventory, and other integrations for seamless system connectivity.

Can GLPI be used outside of IT?

Yes. GLPI can be adapted for HR, Facilities, Legal, and more - BDQ can help you configure departmental portals and workflows.

BDQ Blog post →

Is GLPI enterprise-ready?

Yes. GLPI is scalable, secure, and used globally by governments, universities, and corporations. BDQ supports enterprise deployments end-to-end.

Does BDQ provide training?

Yes. Our training is role-based, hands-on, and delivered remotely or onsite.

How long does GLPI implementation take?

Most implementations complete in 4–6 weeks using our AIM methodology, depending on complexity.

 

Why Choose BDQ for GLPI?

✅

Certified expertise

🛠️

End-to-end services

📊

Data migration and reporting

📚

Proven training programs

🕓

Ongoing support via
Enhancement Hours

🌍

Global reach from
UK and US

Ready to implement GLPI the right way?

BDQ has helped organizations across industries transition to modern ITSM platforms. Let’s explore your use case.

 

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