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HaloITSM Q2 2025: Practical Enhancements That Make a Difference
In a rapidly evolving ITSM landscape, real improvements come from features that reduce manual work,...
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BDQ Partners with Freshworks to Deliver Smarter Service Solutions
We’re excited to share that BDQ is now an official Freshworks Partner!
Atlassian AI & Rovo Updates: Smarter Search, Deep Research, and More
As your team accelerates toward better collaboration, Atlassian’s July update for Atlassian...
Atlassian Rovo: How AI Transforms Team Collaboration
Why Atlassian Rovo is a Game-Changer for Teams and a Reason to Consider Atlassian Cloud.
Escaping the Sunk Cost Fallacy in Work Management and ITSM
In the world of business operations, clinging to outdated or inefficient tools can quietly drain...
Atlassian Team’25 Europe: The Event for Collaboration & ITSM Innovation
Atlassian Team’25 Europe is heading to the vibrant city of Barcelona! Whether you're focused on ...
Teclib launches brand-new GLPI Help Center - get all your questions answered!
We’re excited to share the launch of the brand-new GLPI Help Center - a dedicated resource hub...
How Jira Service Management Supports ITIL Out of the Box
Introduction
As someone who remembers the early days of Jira Service Management (JSM) - formerly...
Why Strong ITSM Foundations Are Key to Long-Term Success
Introduction
With nearly 20 years in IT, I’ve had the privilege of working across various roles,...
ITSM on a Budget: How to Cut Costs Without Sacrificing Service Quality
With over 25 years of experience in software development and IT consultancy, I’ve worked with...