BDQ Implementation Packages

Choose the Package That’s Right for You

Basic Implementation Package - Simple, Clear, and Cost-Effective

Our Basic Implementation Package gives you everything you need to get up and running quickly, with expert guidance at every key stage - without the cost of a fully bespoke project. Perfect for organisations that want hands-on involvement while still benefiting from BDQ’s proven expertise.

What’s Included - £5,000 (+ VAT)

• 5 × 2-hour face-to-face sessions with a BDQ consultant
  Get direct access to an expert who will guide your configuration, answer questions, and provide practical support.

• 2 hours of tailored training (including preparation)
  Ensure your team understands the solution, best practices, and how to get value from day one.

• 2 hours of UAT support, including bug fixes
  We help you test, refine, and resolve issues so you can move confidently toward launch.

• 2 hours of go-live support
  BDQ stays by your side during your rollout to ensure a smooth, successful deployment.

• Client-led configuration with BDQ expert knowledge transfer
  You stay in control of the build, while we provide the guidance, structure, and know-how needed to configure your Service Management or Work Management solution effectively.

Standard Implementation Package - Guided, Collaborative, and Designed for Success

Our Standard Implementation Package is ideal for organisations that want deeper support, more structured guidance, and a truly collaborative build. With significantly more consultant time and hands-on involvement from BDQ, this package gives your teams confidence, clarity, and a well-crafted implementation that’s ready to scale.

What’s Included - £15,000 (+ VAT)

• 12 × 3-hour face-to-face sessions with a dedicated BDQ consultant
  In-depth workshops to design, configure, and refine your Service Management or Work Management solution.

• 12 × 2-hour off-session work blocks
  Your consultant completes configuration tasks, reviews requirements, prepares materials, and advances the build between meetings.

• 4 hours of tailored training (including preparation)
  Equip your teams with the skills and knowledge to get the most from your new environment.

• 4 hours of UAT support, including bug fixes
  Validate functionality, resolve issues, and ensure your system is ready for a confident launch.

• 4 hours of go-live support
  BDQ provides hands-on assistance during deployment to make your transition smooth and successful.

• Shared configuration ownership
  Your team works side-by-side with the consultant, combining your business insight with BDQ’s best practice expertise to deliver a high-quality implementation.

Bespoke Implementation Packages - Designed Around Your Business

At BDQ, we believe that successful Service Management and Work Management solutions don’t start with software - they start with understanding your business. That’s why every implementation begins with a deep-dive discovery session where we get to know your goals, workflows, constraints, and culture.

From there, our experts craft a tailored implementation package that fits the way your organisation works today, while setting you up for where you want to go tomorrow. Whether you are modernising IT Service Management, streamlining work processes across teams, or building a scalable operational foundation, BDQ ensures your implementation is clear, structured, and fully aligned to your needs.

We configure your system, migrate legacy data, refine processes, and deliver step-by-step training - so your team is confident, capable, and ready to succeed. With BDQ, you’re not just getting a tool; you're getting a partner dedicated to helping you operate smarter, faster, and more efficiently.

What’s included:

• Deep-dive discovery to understand your goals, workflows, and challenges
• Process mapping to identify improvements and tailor the solution to your organisation
• Custom configuration of Service or Work Management tools to match how your teams operate
• Seamless integration with existing systems and data sources
• Data migration handled with accuracy, structure, and minimal disruption
• User-focused training to ensure confident adoption across teams
• Ongoing support to refine, optimise, and help you get the most from your platform

Package Comparison

How We Work

BDQ’s approach is powered by our Accelerated Implementation Methodology (AIM) - a flexible, agile-driven process that ensures rapid delivery, transparency, and measurable results.

We take pride in:

We manage delivery using Jira and Confluence to provide full visibility throughout the project.