BDQ | Services | …

 

Training & Adoption Services

Maximise your Work Management tool investment with tailored training and user adoption strategies.

 

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Empower Your Teams to Succeed

 

Technology only delivers value when people use it effectively. BDQ’s Training & Adoption Services ensure your teams not only learn the tools - but embrace them. Whether you’re rolling out a new work management platform, migrating to a modern ITSM solution, or refining team collaboration, we provide the training and adoption support needed to unlock long-term success.

We specialise in solutions from partners including Atlassian, HaloITSM, Asana, Monday.com, Zephyr, GLPI, Freshworks, Lansweeper, Device42, and Sonatype. Our programs are structured to align with your business needs, team roles, and existing workflows - delivered in a way that’s efficient, engaging, and scalable.

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What We Offer

 

Our Training & Adoption Services are designed to meet your team’s specific needs - whether you're rolling out a new platform or optimising an existing one. We offer role-based training tailored to your users, custom training development aligned with your workflows, and proven adoption strategies that drive engagement and long-term success.

Delivery is flexible, with both virtual and on-site options available, plus scheduled sessions or on-demand support through our training calendar and enhancement hours.

✅ Role-Based Training Programs

Train users by function and responsibility to ensure relevance and impact. From administrators and project managers to service agents and testers, we offer targeted sessions that promote effective tool usage across teams.

▶️ Case in point: For wdPro Global, we supported adoption of Jira and Zephyr by tailoring reusable processes and training, improving collaboration across global testing programs.

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✅ Custom Training Development

No two organisations are the same. We build custom training programs around your unique configuration and processes - reinforcing best practices while reflecting your business realities.

▶️ Example: With Employ HR Pro, BDQ implemented and trained on customised Asana workflows, embedding training videos directly into templates for self-learning - minimising disruption and maximising adoption.

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✅ Adoption Strategies That Stick

From onboarding champions to integrating training with real-world tasks, our adoption support goes beyond “how-to” sessions. We help teams shift behaviours and embrace new ways of working.

▶️ For Universal Robots, BDQ trained a designated Super User in Asana to champion best practices internally - building ownership and long-term engagement across teams.

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✅ Virtual and On-Site Delivery

Choose the format that suits your team best. We offer in-person sessions, live virtual workshops, and recorded content to suit distributed or hybrid teams.

▶️ From our UK-based remote-first team to flexible scheduling across time zones, we adapt to your operational needs.

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✅ Scheduled and On-Demand Options

Benefit from BDQ’s Training Calendar for regular group sessions, or request bespoke delivery for your team. We also offer Consultation Time Banks - prepaid blocks of flexible support, ideal for refresher training, Q&A clinics, or onboarding new hires.

Optimisation & Adoption Services

 

Unlock the full potential of your ITSM and work management platforms

If your current system is underused, inefficient, or simply not delivering the value you expected, BDQ’s Optimisation & Adoption Services can help. Whether you’re using Atlassian Jira Service Management, HaloITSM, Asana, or other platforms, we work with you to assess how your solution is being used today, and identify practical improvements that will make a real difference.

Our goal is to help you go further with the tools you already have - improving reporting, streamlining workflows, and increasing user engagement.

Common Challenges We Help Solve:

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Teams not using the platform consistently

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Lack of clear dashboards or meaningful KPIs

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Over-complicated or poorly designed workflows

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No internal champion or clear ownership

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Over-complicated or poorly designed workflows

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Low visibility for managers or stakeholders

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Resistance to change or poor adoption

Our Approach

We start with a short discovery session to understand how your solution is configured, how it’s being used, and what your goals are. From there, we offer practical recommendations and quick wins - then work with you to implement changes, train your teams, and build long-term adoption strategies.

This may include:

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Workflow simplification and redesign.

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Dashboard and KPI enhancements.

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Permission and project structure reviews.

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Training for internal champions and users.

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Documentation and internal guidance creation.

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Health check of licences, automation, and add-ons.

“Many teams simply need a few hours of expert time to solve major frustrations or unlock significant improvements.” – BDQ

 

This service is ideal for teams who:

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Have already implemented a solution, but feel they’re not getting full value.

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Need to improve internal adoption and engagement.

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Want to use reporting and automation more effectively.

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Are preparing for audits, scaling their use, or expanding across departments.

Explore how BDQ helped organisations like The Wine Society, CloudGuard, and Employ HR Pro get more out of their existing platforms on our case studies page.

Why BDQ?

 

Choosing BDQ means partnering with specialists - not generalists. BDQ isn't just a training provider - we’re your long-term partner for success.

🎯 “It is cheaper and quicker to use an experienced Atlassian Solution Partner like BDQ, than to do it internally” 

Customer testimonial, Case Studies

 

Customer Success Stories

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“BDQ were really hands on. Their consultant was brilliant, and really knew his stuff.”


- Rhod Williams
Head of IT Planning | The Wine Society

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“Everything has worked flawlessly since go-live – we've not needed to raise a single incident with BDQ!”


- Tom Cahalan
Managing Director | Aurora Commerce

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“We worked well together with BDQ. There wasn't anything that we wanted, that couldn't be delivered.”


- James Millard
Operations Manager | EMR Settlement Ltd

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Training & Adoption | Frequently Asked Questions

 

Build Your Skills with BDQ!

 

 

Ready to empower your team? Whether you're launching a new platform or want to improve adoption across departments, BDQ can help you design and deliver a training program that works.

 

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📩 Let’s talk.

Use the form to start your project.
👉 Or email us at enquiries@bdq.cloud