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BDQ | Solutions | …

 

ITSM & Enterprise Service Management

 

Streamline service delivery across your organisation – from IT to HR and beyond.

 

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Rapid, scalable service management for
IT and business teams.

 

At BDQ, we specialize in helping organizations modernize their service operations through scalable and process-aligned solutions. Our approach is centered around leveraging the powerful products offered by our Solution Partners, which include Jira Service Management, HaloITSM, Monday, GLPI, Freshworks, and Asana.

Whether your organisation is currently relying on outdated methods such as email and spreadsheets or is looking to completely transform its internal service delivery, our team of certified experts is dedicated to designing tailored and fully integrated systems. These systems are specifically crafted to enhance collaboration among teams, improve visibility across processes, and significantly increase overall operational efficiency.

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ITSM & ESM Services We Provide

 

Modern ITSM Implementations with BDQ’s Proven Processes

We deliver scalable IT Service Management platforms that are carefully designed to align with ITIL best practices, ensuring that your organisation’s IT services are managed efficiently and effectively. Our solutions are tailored to meet your specific business priorities, providing a robust framework that supports growth and adapts to changing needs.

Key features include:

We Offer:

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Tailored Solutions with custom workflows, automation, and integrations to suit complex environments.

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BDQ Implementation Packages – fixed‑price, rapid deployment options for fast value at a known cost.

 

View Our Support Option  >>

📍 Example: In an engagement with The Wine Society, we implemented Jira Service Management to improve reporting and visibility across IT support functions, giving teams a unified way of categorising incidents, requests and changes while surfacing key performance data for decisions across the organisation.

Read the Case Study  >>

Enterprise Service Management (ESM)

 

Apply proven ITSM practices to other departments like HR, Finance, and Facilities: This approach involves extending the successful IT Service Management methodologies beyond the IT department. By doing so, departments such as Human Resources, Finance, and Facilities can benefit from the structured processes, improved service delivery, and enhanced efficiency that ITSM principles offer:

📍  For example, in our CHC Helicopters engagement, BDQ helped migrate a global ESM platform from ServiceNow to HaloITSM - delivering a scalable, enterprise‑wide service management solution that supports IT, HR, facilities and more across multiple regions with smoother workflows and predictable licensing costs.

Read the Case Study  >>

How We Deliver:
Accelerated Implementation Methodology (AIM)

 

Our Agile-based AIM approach ensures clarity, speed, and transparency:

Built on ITIL Best Practices

As Axelos ITIL Partners, BDQ brings recognised service management best practices into every implementation. Whether you're setting up ITSM from scratch or extending it across departments through ESM, we ensure your workflows, SLAs, and service structures are aligned with ITIL principles from day one. This helps you lay a strong foundation for governance, continual improvement, and long-term scalability.

More on our ITIL Maturity Model Assessments  >>

 

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Why BDQ?

 

Choosing BDQ means partnering with specialists - not generalists - we combine deep expertise in ITIL-aligned service management with hands-on experience delivering real-world solutions.

Whether you’re looking for a rapid rollout or a fully tailored system, our agile, transparent approach ensures you get a solution that meets your needs - on time and on budget. From IT to HR, Finance and beyond, we help you extend best practices across your organisation for measurable service improvement.

🎯 “It is cheaper and quicker to use an experienced Atlassian Solution Partner like BDQ, than to do it internally” 

Customer testimonial, Case Studies

 

Customer Success Stories

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“We have a very happy and really good relationship with BDQ – we see this as a partnership stretching into the future.”


- Mark Harmon
Head of IT Service Delivery | Betway

[Read More  >>]

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“We’re very happy, BDQ have done an amazing job. Within an hour of working together, we said, “These guys get it!””


- Javid Khan
Co-Founder | CloudGuard

[Read More  >>]

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“We evaluated some different suppliers but I liked BDQ’s approach and the relationship that I had with them.”


- Rhod Williams
Head od IT | The Wine Society

[Read More  >>]

ITSM & Enterprise Service Management | Frequently Asked Questions

 

Let’s Talk About Your Service Management Goals

 

Whether you’re replacing outdated systems or scaling service delivery across departments, BDQ is ready to help.

We’ll explore your needs, show you what’s possible, and map out a plan to deliver measurable value fast.

 

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📩 Let’s talk.

Get in touch using the form on this page, and let’s discuss the best approach for your organisation.

Use the form to start your project.
👉 Or email us at enquiries@bdq.cloud