Freshservice AI Migration: How to Migrate Without Breaking Freddy AI
Most companies plan a Freshservice AI migration, expecting Freddy to hit the ground running.
...
Posts about
ITSM
The Rise of the 'Ghost Shift' and What IT Teams Can Do About It
For many organisations, the traditional 9-to-5 working day is no longer the norm.
Whether it's...
HaloITSM 2026.2: What's New in the Second 2026 Release?
If you're using HaloITSM, the second major release of 2026 introduces a wide range of improvements...
GLPI 11.0.8 and 10.0.26 Released: Why You Should Update Now
If you're running GLPI, now is a good time to plan your next update.
Why Tooling Decisions Feel Harder Than They Should
When organisations start evaluating new tools, the conversation often begins with functionality.
Why Audit Day Shouldn't Be a Fire Drill
There was a time when the words "software audit" were enough to make an IT manager's heart sink.
Why the Service Desk Is Due for a Rethink
For years, we've accepted a certain level of frustration from IT support.
Protecting Jira Workflows & Dashboards with HYCU
For most organisations, Jira has grown into far more than a project management tool.
It's where...
Green IT Starts Earlier Than You Think
Many organisations are investing heavily in sustainability initiatives, carbon reporting, and CSR...
BDQ & Help Desk Migration Partnership Announced
We’re excited to announce a new partnership between BDQ and Help Desk Migration, designed to help...