BDQ | Support Options...
BDQ Support Options
Scalable Support Services that Grow With Your Business
BDQ Consultancy Time Bank
Flexible, affordable support for everyday needs.
Ideal for teams that need fast, responsive help for small issues or configuration changes.
Key Features:
- Cost-effective and flexible
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Call off hours as you need them
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Valid for 12 months from purchase
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Support requests raised via our secure Customer Portal
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Purchased in one-week blocks (37.5 hours): £6,000/week
Best for: Ad-hoc work, small configuration changes, issue triage, training drop-ins, or ongoing post-implementation support.
Clients such as Employ HR Pro have used BDQ’s flexible consulting model to reduce non-billable admin by 182+ hours per person annually.
BDQ Draw Down Days
Structured time for more complex support needs.
A great fit for planned enhancements, migrations, or complex changes that require hands-on involvement.
Key Features:
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Pre-scheduled time for large or structured tasks
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Minimum half-day per job role
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Significant savings (16.7%) over our standard day rate
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Minimum purchase: 30 days
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£29,995 for 30 days
Best for: Ongoing improvement projects, upgrade/migration assistance, or regular engagements across departments.
Rainforest Alliance leveraged BDQ's project approach and transparency for their complex Confluence migration, ensuring zero downtime and clear governance.
BDQ Managed Support
End-to-end outsourced service desk aligned with ITSM standards.
Let BDQ run your support function with defined SLAs, ITIL-aligned processes, and proactive service management.
Key Features:
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Incident, service request, and change request coverage
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SLA-driven response times
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Aligned to ITSM principles and audited by an AXELOS-certified assessor
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Delivered by certified BDQ consultants
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Pricing based on number of users
Best for: Organisations seeking predictable service levels, outsourced ITSM capabilities, or coverage across internal/external teams.
CloudGuard selected BDQ to deliver a seamless customer service experience using JSM. With automation and SLA precision, their internal overheads were significantly reduced.
"Working with the BDQ team was so seamless. We estimate 130% improvement - a significant USD saving."
- Laura Studwell
Marketing Director (N. America) | Universal Robots
“We’re very happy, BDQ have done an amazing job. Within an hour of working together, we said, “These guys get it!””
- Javid Khan
Co-Founder | CloudGuard
“BDQ set me up for success. You’ve saved me at least 182.5 hours a year of non-billable admin time [per person]!”
- Susan Snipes
Owner & Principle Consultant | Employ HR Pro