BDQ | Solutions | ...

 

Service Management Solutions for

MSPs & Managed Asset Providers

Service management and automation tailored to your business.

 

GET IN TOUCH

mspmap-icon-neon-610x610

Better service, intelligently managed assets,
real-time customer visibility

BDQ helps Managed Service Providers, professional service organisations, and asset-based companies transform how they manage services and assets. We design and implement solutions using HaloITSM, HaloPSA, and other leading platforms like Jira Service Management and Freshservice - so you get the system that truly fits your business.

bdq-mspmap-products-halopsa-300x150

bdq-mspmap-products-jira-service-management-300x150
bdq-mspmap-products-freshservice-300x150

bdq-solution-partner-badge-haloitsm-600x600

bdq-solution-partner-badge-atlassian-600x600
bdq-solution-partner-badge-freshworks-600x600

Visibility and Efficiency Are Key for MSPs and Service Providers

If your business provides managed services or customer-deployed assets, you need clarity - on every asset, every request, and every customer interaction. Many organisations still rely on spreadsheets or multiple disconnected tools, making it hard to manage assets, plan work, and demonstrate value to customers.

BDQ’s implementations of HaloITSM and HaloPSA replace that complexity with unified systems that manage assets, automate processes, and provide actionable insights for you and your clients.

Transform Your Service Operations with HaloITSM

We tailor HaloITSM to your exact requirements - whether that’s managing assets across customer sites, automating service requests, or providing self-service portals for clients.

Feature Highlights:

Case in Point: National Equipment Provider

A BDQ client supplying food service equipment to large enterprise customers needed better control over thousands of assets deployed across multiple sites.

Using HaloITSM, BDQ implemented a solution that:

  • Automated service and maintenance requests

  • Enabled appointment scheduling and reporting

  • Provided role-based dashboards for customers and internal teams

  • Linked every asset to a specific site

Now, both the client and their customers will enjoy complete visibility and traceability across every site - a major step up from managing spreadsheets and emails.

From ITSM to Full Professional Services Automation

If your business also manages billable projects, contracts, or professional services, the HaloPSA product variant adds functionality for:

BDQ can help you decide whether HaloITSM or HaloPSA best matches your service model - or integrate PSA functionality with your existing ITSM solution.

Independent Expertise. Tailored Solutions. Proven Results.

As a consultancy, not just a reseller, BDQ helps you choose and implement the right ITSM or PSA tool for your organisation.
We’re experts in HaloITSM, HaloPSA, Atlassian Jira Service Management, and Freshservice - giving you genuine choice and impartial advice.

Our Accelerated Implementation Methodology (AIM) ensures you see results fast, with minimal disruption and clear visibility from start to finish.

  • Certified Partner with major vendors 

  • Experience with MSPs, enterprise IT, and asset-based operations 

  • Fixed-price and tailored engagements

  • Full lifecycle support - from discovery to enhancement hours
We’ll Help You Decide

Every organisation’s needs are different. BDQ’s consultants work with you to evaluate functionality, integrations, and value for money - ensuring the solution fits your size, processes, and goals.

We’ll demonstrate how each system compares across:

 

Start Your Journey

 

Let’s Build Your Service Management Solution

 

Whether you’re modernising your IT service delivery or moving to a fully automated PSA model, BDQ can help you plan, implement, and optimise your system for long-term success.

 

bdq-mspmap-partner-badge-600x600