BDQ | Partners | Help Desk Migrations
Help Desk Migration
No-Downtime Helpdesk & ITSM Migrations
Migrating your helpdesk or ITSM platform doesn’t need to be slow, complex, or risky.
BDQ has partnered with Help Desk Migration by Relokia to deliver automated, no-code data migrations across 90+ helpdesk and ITSM platforms - enabling organisations to move faster while maintaining full operational continuity.
- Faster, Safer, and More Cost-Effective
By combining BDQ’s consultancy and implementation expertise with proven data migration technology, we reduce project timelines, lower costs, and ensure your data is transferred securely - with no downtime and no data loss.
“If you are migrating to Atlassian Cloud, it is cheaper and quicker to use an experienced Atlassian Solution Partner like BDQ than to do it internally.”
BDQ Migration Customer
“BDQ were really hands on. Their consultant was brilliant, and really knew his stuff.”
BDQ Migration Customer
“BDQ accommodated all of my questions and answered in non-technical language… BDQ told us they could do it the way we asked, but also recommended alternate options when they were available.”
BDQ Migration Customer
No downtime, no disruption
Run data migrations in the background while your team continues working without any disruption. This means there is no interruption to ticket handling, customer communication, or any internal workflows that your team relies on daily.
Preserve complete data integrity
Maintain comprehensive ticket history, including all past interactions and updates, along with the relationships between tickets, attachments, users, and custom fields. This ensures that no information is lost or misaligned during the process.
Accelerate delivery and reduce cost
Automated, no-code data migration significantly reduces manual effort, lowering overall implementation time. This approach not only accelerates project timelines but also helps substantially reduce the associated project costs.
Enterprise-ready scalability
Handle complex and high-volume migrations with a structured and controlled execution process. This approach is specifically designed to be ideal for enterprise environments where precision and reliability are critical.
Expert-led implementation
BDQ ensures that your target system is designed for long-term success and optimal performance. Beyond merely transferring the migrated data, we focus instead on creating a robust foundation that supports your business goals.
Migration Strategy & Planning
- Platform assessment and migration roadmap
- Data mapping, structure design, and validation
- Risk mitigation and phased migration planning
Automated Data Migration
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Migration across 90+ ITSM & work management tools
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Tickets, users, organisations, attachments, and custom fields
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Delta migration for continuous data sync during transition
Implementation & Optimisation
- Configure your new platform using best practices
- Align workflows, reporting, and service processes
- Avoid inefficient “lift-and-shift” migrations
Training & Adoption
- End-user onboarding and admin training
- Best practice guidance for long-term success
- Ongoing support and enhancement options
Together, BDQ and Help Desk Migration provide a powerful combination of automation +
expertise - ensuring your migration is fast, accurate, and future-ready:
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No Business Downtime
Migrations run in the background while your support teams remain fully operational.
Intuitive & Precise Field Mapping
Map tickets, users, and custom fields using a no-code interface with validation and preview capabilities.
Free Demo Migration
Test your migration with real data before committing - validate structure, relationships, and accuracy.
One-Click Migration Options
Quickly configure attachments, tags, and linked records for a clean and efficient migration.
Delta Migration
Automatically sync newly created or updated tickets - ensuring no data is lost before go-live.
Scalable for Enterprise Projects
Split large migrations into controlled batches to reduce risk and ensure smooth execution.
In our work with PartnerHero, we successfully migrated large volumes of project data into Jira Work Management - ensuring continuity, improving reporting, and creating a unified system for the business.
When we worked with The Wine Society, we set up Jira Service Management to replace their old service desk. This made it easier to see what's going on, improved reporting, and organised workflows better. It helped them prioritise requests more effectively, clearly separate ITSM processes, and gave management real-time dashboards to make decisions.
For CHC Helicopter, we delivered a complex migration from ServiceNow to HaloITSM - helping modernise service management while preserving operational continuity across a global organisation. BDQ managed the migration strategy, implementation, and configuration approach to ensure improved usability, streamlined processes, and a scalable ITSM foundation for future growth.
With The Rainforest Alliance, we carefully managed a large-scale Confluence Server to Cloud migration. We understood the importance of handling complex data structures with care, minimising downtime to reduce any disruption, and supporting users through thoughtful training and testing. Our goal was to make the transition as smooth as possible, ensuring the platform is scalable while keeping business operations running steadily for this mission-critical system.
Ready to reduce migration time, cost, and risk?
Get Started with Faster Migrations
Accelerate ITSM and work management
migrations, reduce cost, risk, and delivery time with expert implementation with Help Desk Migration and BDQ.
👉 Book a Migration Consultation
Whatever your goals, our expert
consultants have you covered.
Get in touch, let’s talk about what you need.