How to Choose the Right Customer Service Platform in 2026
For customer support and CX leaders, evaluating a new customer service platform can feel like a...
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SaaS
Welcome to the New ITIL: An AI-Native Framework for Modern IT
If you have ever found yourself thinking “there has to be a better way to keep up with change”, you...
How Halo’s Milestones Program is Changing Pricing for ITSM Customers
In an era where software subscription costs are rising and pricing models are increasingly opaque,...
Is Your SaaS Data Really Safe? Why Resilience Gaps Persist in 2025
In 2025, businesses are investing more in Software as a Service (SaaS) than ever before - but the...