BDQ Partners with Freshworks to Deliver Smarter Service Solutions

We’re excited to share that BDQ is now an official Freshworks Partner!

This partnership brings together BDQ’s expertise in IT Service Management (ITSM), Customer Service Management (CSM), and tailored solution delivery with the power of Freshworks’ intuitive, AI-enabled software suite. The result? Seamless, scalable service experiences that help businesses work smarter, faster, and more collaboratively.

Why Freshworks?

Freshworks offers a powerful suite of customer and employee experience solutions designed for modern organisations. With a focus on simplicity, automation, and intelligent workflows, Freshworks helps teams improve efficiency, responsiveness, and satisfaction across the board.

Freshworks customers include:

• Disney
• 7-Eleven
• Bridgestone
• Klarna
• Vice Media

From support to sales, Freshworks delivers tools that are quick to implement, easy to use, and designed to scale with your business.

What This Means for BDQ Customers

By adding Freshworks to our partner portfolio, we’re extending your options - particularly for organisations seeking powerful, AI-enhanced ITSM and customer service platforms that are easy to deploy, use, and scale.

With BDQ and Freshworks, you get:

✅ Expert-Led Implementations: We tailor Freshworks solutions around your existing workflows and challenges to ensure fast, effective deployment.

✅ Bespoke Professional Services: From custom integrations to process improvements, we shape Freshworks to fit your organisation - not the other way around.

✅ Value-Driven Licensing: BDQ helps you choose the right Freshworks plan for your business needs, avoiding overspend and licensing bloat.

✅ Ongoing Support & Training: We support your success long after go-live, with tailored training, configuration enhancements, and practical advice as your needs evolve.

Our partnership unlocks a new layer of value for clients looking to get the most from their Freshworks investment. Whether you're implementing Freshservice for ITSM or Freshdesk for omnichannel support, BDQ brings proven methodologies and deep technical experience to ensure success.