BDQ Partners with Freshworks to Deliver Smarter Service Solutions

We’re excited to share that BDQ is now an official Freshworks Partner!

This partnership brings together BDQ’s expertise in IT Service Management (ITSM), Customer Service Management (CSM), and tailored solution delivery with the power of Freshworks’ intuitive, AI-enabled software suite. The result? Seamless, scalable service experiences that help businesses work smarter, faster, and more collaboratively.

Why Freshworks?

Freshworks offers a powerful suite of customer and employee experience solutions designed for modern organisations. With a focus on simplicity, automation, and intelligent workflows, Freshworks helps teams improve efficiency, responsiveness, and satisfaction across the board.

Freshworks customers include:

• Disney
• 7-Eleven
• Bridgestone
• Klarna
• Vice Media

From support to sales, Freshworks delivers tools that are quick to implement, easy to use, and designed to scale with your business.

Interested in finding out more about Freshworks and how it can uncomplicate your IT and customer service?

BDQ offers a free consultation to discuss your needs and our solutions.

What This Means for BDQ Customers

By adding Freshworks to our partner portfolio, we’re extending your options - particularly for organisations seeking powerful, AI-enhanced ITSM and customer service platforms that are easy to deploy, use, and scale.

With BDQ and Freshworks, you get:

✅ Expert-Led Implementations: We tailor Freshworks solutions around your existing workflows and challenges to ensure fast, effective deployment.

✅ Bespoke Professional Services: From custom integrations to process improvements, we shape Freshworks to fit your organisation - not the other way around.

✅ Value-Driven Licensing: BDQ helps you choose the right Freshworks plan for your business needs, avoiding overspend and licensing bloat.

✅ Ongoing Support & Training: We support your success long after go-live, with tailored training, configuration enhancements, and practical advice as your needs evolve.

Our partnership unlocks a new layer of value for clients looking to get the most from their Freshworks investment. Whether you're implementing Freshservice for ITSM or Freshdesk for omnichannel support, BDQ brings proven methodologies and deep technical experience to ensure success.

A Partnership Built to Help Teams Thrive

This collaboration is all about delivering better outcomes for our joint customers. Whether you're switching from outdated systems, looking to streamline your operations, or want to scale your service capabilities, BDQ and Freshworks are here to help you thrive.

“This collaboration brings together BDQ’s expertise in IT Service Management (ITSM), Customer Service Management, and tailored solution delivery with Freshworks’ suite of uncomplicated, AI-enabled service applications.” 

- Freshworks & BDQ

Ready to Explore What’s Possible?

📘 Visit our Freshworks Partner page to learn more about how BDQ can help you implement and optimise Freshworks solutions.

📅 Book a consultation today and discover how to bring intelligent, user-friendly service management into your organisation. Contact BDQ to start your Freshworks journey.

Let's talk about what you need.