How to Choose the Right Customer Service Platform in 2026
For customer support and CX leaders, evaluating a new customer service platform can feel like a...
Posts about
IT Service Management (2)
Welcome to the New ITIL: An AI-Native Framework for Modern IT
If you have ever found yourself thinking “there has to be a better way to keep up with change”, you...
The True Cost of Complexity in Business Operations
The Hidden Tax of Complexity: Why Simpler Systems Drive Better Results
How to Keep Your On-Premise Service Management Running Strong
Across the IT landscape, the trend is clear: many software vendors are ending support for...
What’s New in GLPI 11: Key Features & ITSM Improvements
GLPI 11: A Major Step Forward for Open-Source ITSM
The wait is over - GLPI 11 has officially...
Measuring IT Sustainability with GLPI Carbon by Teclib
As global attention intensifies around climate change and corporate responsibility, organisations...
HaloITSM Q2 2025: Practical Enhancements That Make a Difference
In a rapidly evolving ITSM landscape, real improvements come from features that reduce manual work,...
Escaping the Sunk Cost Fallacy in Work Management and ITSM
In the world of business operations, clinging to outdated or inefficient tools can quietly drain...
Beyond IT: Adapting GLPI for Cross-Departmental Service Management
GLPI (Gestionnaire Libre de Parc Informatique) has long been recognised as a robust, open-source...
Navigating Digital Transformation Challenges in the UK Public Sector
As the UK public sector continues its journey toward modernisation, digital transformation remains...