How to Keep Your On-Premise Service Management Running Strong

Across the IT landscape, the trend is clear: many software vendors are ending support for self-hosted deployments in favour of cloud-only offerings. This shift poses serious challenges for organisations with security, compliance, or policy requirements that prevent them from moving to the cloud.

But not all vendors have taken this route. Platforms like HaloITSM and GLPI continue to offer strong, fully supported on-premise service management options. For organisations that need to keep their systems behind the firewall, these platforms - and the right support partner - can offer a stable and scalable future.

In this post, we’ll explore:

• Why on-premise service management remains essential for many
• The challenges of vendors discontinuing self-hosted support
• Why GLPI and HaloITSM are excellent choices for staying on-prem
• How BDQ can help you maintain, enhance, or migrate your systems

Why On-Premise Still Matters in 2025

The move to cloud computing has delivered significant benefits to many businesses, but it’s not always the right choice - especially when you need:

• 🔐 Data sovereignty: Legal or policy requirements may mandate local data storage.
• 🛠️ Customisation flexibility: On-premise platforms offer greater control over workflows and integrations.
• 🚀 Performance and uptime control: Self-hosted systems offer fine-grained control over infrastructure and response times.
• 💰 Predictable cost management: On-prem software can reduce long-term operational expenses.

For these and other reasons, a wide range of organisations still rely on self-hosted platforms—particularly in the public sector, healthcare, finance, and critical infrastructure.

When Vendors Say Goodbye to On-Premise

Unfortunately, not all software providers are continuing to offer on-premise versions of their platforms. In recent years, several high-profile vendors have:

• Announced end-of-life dates for server or data centre versions
• Phased out support, security updates, and integrations
• Raised Cloud prices significantly, pushing users to migrate

This creates a frustrating situation: many organisations still need on-premise systems, but now lack official support from the vendor.

The Exceptions: GLPI and HaloITSM Still Support On-Prem

Unlike some other vendors, GLPI and HaloITSM continue to provide reliable, fully-featured on-premise options:

✅ GLPI (Gestionnaire Libre de Parc Informatique)

GLPI is a powerful open-source ITSM solution offering asset management, helpdesk, project tracking, and change control. With strong community and professional support options, GLPI continues to thrive as a self-hosted platform ideal for organisations seeking flexibility and autonomy.

✅ HaloITSM (Self-Hosted Edition)

HaloITSM offers a modern UI, robust automation, and rich functionality—available both in the cloud and on-premise. The self-hosted edition is fully supported, making it a perfect fit for businesses that require in-house data management or bespoke configuration.

Both platforms allow organisations to stay in control, without sacrificing features or future roadmap confidence.

How BDQ Helps

At BDQ, we help organisations take full advantage of platforms like GLPI and HaloITSM—whether you're continuing with on-premise or planning a structured migration. Our services include:

• 🔧 On-premise installation, configuration & support
• 🔄 Migration services (from unsupported platforms to GLPI, HaloITSM, or cloud)
• ⚙️ Enhancements including reporting, automation, and workflow design
• 📊 Performance tuning to improve system responsiveness and stability
• 🧩 Integrations with identity providers, email, asset tracking, and more

We understand the complexities of hybrid and legacy environments, and offer remote-first, UK-based service delivery using our trusted AIM (Accelerated Implementation Methodology) approach.

Looking to Migrate from a Discontinued Platform?

If your current service management system has reached end-of-life or lost support, you don’t need to rush to a vendor’s Cloud. We can help you transition to an on-premise platform that fits your organisation’s goals - like GLPI or HaloITSM - without disruption or pressure.

Already using one of these tools? We can help you enhance and future-proof your setup, ensuring long-term stability, usability, and value.

Conclusion: Your On-Premise Strategy Still Has a Future

Just because some vendors have abandoned on-premise customers doesn’t mean you’re out of options. With platforms like GLPI and HaloITSM still actively supporting self-hosted deployments, you can maintain a modern, scalable, and secure service management environment - on your terms.

At BDQ, we support organisations that need to stay self-managed. Whether you’re extending the life of your current setup or planning a platform migration, we’re here to help you make informed, confident decisions.

If this post struck a chord, get in touch - we’d love to talk.

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📨 Or email: enquiries@bdq.cloud