What’s New in GLPI 11: Key Features & ITSM Improvements

GLPI 11: A Major Step Forward for Open-Source ITSM

The wait is over - GLPI 11 has officially launched, bringing a significant upgrade to this widely used open-source IT Service Management (ITSM) platform. Whether you're already a GLPI user or evaluating ITSM options for your organisation, this update delivers powerful enhancements across usability, security, and automation.

In this post, we’ll explore the new features in GLPI 11, explain how they support modern service management, and share why businesses - especially SMEs and public sector teams - should take note.

Why GLPI Matters in ITSM Today

GLPI (Gestionnaire Libre de Parc Informatique) has earned its place as a leading open-source ITSM tool, offering core service desk capabilities, asset management, and help desk features. With a strong global user community and an emphasis on flexibility and control, GLPI appeals to organisations that need customisable, cost-effective service management.

With GLPI 11, the platform takes a significant leap forward, improving user experience and boosting enterprise readiness.

Highlights of GLPI 11

Here’s what’s new in version 11:

🔧 Native Custom Asset Types

GLPI 11 now allows native custom asset management, enabling IT teams to define, track, and manage non-standard assets with ease - think IoT devices, external tools, or unique company hardware. This improves accuracy in your asset inventory and simplifies compliance audits.

📝 Integrated Forms

Previously available as a plugin, forms are now built into the core system. These interactive forms allow custom field configurations for different request types, streamlining end-user input and improving service desk efficiency.

👥 Revamped Self-Service Portal

The new user portal is more intuitive and modern. Designed with non-technical users in mind, it makes it easier for staff to submit tickets, check status updates, and access the knowledge base - all from a clean, responsive interface.

🔐 Built-In Two-Factor Authentication (2FA)

Security is front and centre in GLPI 11, with native support for two-factor authentication. This is a must-have for organisations managing sensitive data and aligns with best practices for access control in regulated industries.

🔄 Webhooks Support

A standout feature for integrations - webhooks allow GLPI to communicate with external systems in real time. Whether it's triggering notifications in Slack or syncing changes with other IT tools, this lays the groundwork for automation at scale.

Key Statistics from the GLPI 11 Release

These numbers help illustrate the scale and potential of the GLPI 11 update:

These enhancements aren’t just nice-to-haves - they represent real, measurable improvements for IT teams focused on agility and security.

What This Means for IT Teams

For organisations already using GLPI, upgrading to version 11 is a strategic move that:

• Enhances security through 2FA and user permissions
• Reduces support workload with better self-service and automated forms
• Improves integrations with real-time webhooks
• Streamlines asset management beyond traditional devices

Whether you manage internal IT or support a large user base, GLPI 11 helps modernise your ITSM without locking you into expensive licensing or proprietary tools.

Planning a Move to GLPI or an Upgrade?

At BDQ, we’ve helped organisations across sectors - from education to healthcare and financial services - implement and optimise ITSM platforms like GLPI.

If you’re considering:

• Migrating to GLPI from spreadsheets or legacy tools
• Upgrading to GLPI 11 without disruption
• Integrating GLPI with other systems (Slack, Microsoft Teams, email, etc.)
• Improving reporting, automation, or workflows

We’re here to help →

Final Thoughts: Is GLPI 11 Right for You?

GLPI 11 reaffirms its position as a top-tier open-source ITSM solution, now with enterprise-grade features baked in. From enhanced security to seamless automation, it’s designed to help teams scale efficiently and support business goals with confidence.

📩 If your team is looking to modernise your service desk or migrate from a legacy tool, get in touch with BDQ. We’ll help you evaluate your options and design a tailored, scalable ITSM solution that works for your organisation.

Contact BDQ → www.bdq.cloud/contact