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IT Service Management

Measuring IT Sustainability with GLPI Carbon by Teclib

As global attention intensifies around climate change and corporate responsibility, organisations...

HaloITSM Q2 2025: Practical Enhancements That Make a Difference

In a rapidly evolving ITSM landscape, real improvements come from features that reduce manual work,...

Escaping the Sunk Cost Fallacy in Work Management and ITSM

In the world of business operations, clinging to outdated or inefficient tools can quietly drain...

Beyond IT: Adapting GLPI for Cross-Departmental Service Management

GLPI (Gestionnaire Libre de Parc Informatique) has long been recognised as a robust, open-source...

Navigating Digital Transformation Challenges in the UK Public Sector

As the UK public sector continues its journey toward modernisation, digital transformation remains...

Teclib launches brand-new GLPI Help Center - get all your questions answered!

We’re excited to share the launch of the brand-new GLPI Help Center - a dedicated resource hub...

How Jira Service Management Supports ITIL Out of the Box

Introduction

As someone who remembers the early days of Jira Service Management (JSM) - formerly...

Staying Awake Through ITIL: A Survival Guide for Humans

(by Jason, Your BDQ Account Manager)