HaloITSM MCP: AI Automation for the Modern Service Desk
Artificial intelligence is quickly becoming a key capability in modern IT Service Management (ITSM)...
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HelpGhost + Halo: Unlock Knowledge Inside Your ITSM
In modern service management environments, speed and accuracy are everything. Yet many IT teams are...
Asana’s AI Growth: What It Means for Modern Work Management
The way organisations manage work is evolving rapidly. As distributed teams, increasing workloads,...
How to Choose the Right Customer Service Platform in 2026
For customer support and CX leaders, evaluating a new customer service platform can feel like a...
Welcome to the New ITIL: An AI-Native Framework for Modern IT
If you have ever found yourself thinking “there has to be a better way to keep up with change”, you...
Why AI Won’t Replace You - But It Will Change Your Job
Artificial Intelligence (AI) is no longer just a futuristic concept - it’s a workplace reality....
Why Layering AI over Broken Workflows Causes Burnout
We’re in a moment where AI hype is colliding head-first with workforce fatigue. New research from a...
HaloITSM Q2 2025: Practical Enhancements That Make a Difference
In a rapidly evolving ITSM landscape, real improvements come from features that reduce manual work,...
BDQ Partners with Freshworks to Deliver Smarter Service Solutions
We’re excited to share that BDQ is now an official Freshworks Partner!
Atlassian AI & Rovo Updates: Smarter Search, Deep Research, and More
As your team accelerates toward better collaboration, Atlassian’s July update for Atlassian...