HaloITSM 2026.2: What's New in the Second 2026 Release?
If you're using HaloITSM, the second major release of 2026 introduces a wide range of improvements...
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service desk
GLPI 11.0.8 and 10.0.26 Released: Why You Should Update Now
If you're running GLPI, now is a good time to plan your next update.
Why Audit Day Shouldn't Be a Fire Drill
There was a time when the words "software audit" were enough to make an IT manager's heart sink.
Why the Service Desk Is Due for a Rethink
For years, we've accepted a certain level of frustration from IT support.
BDQ & Help Desk Migration Partnership Announced
We’re excited to announce a new partnership between BDQ and Help Desk Migration, designed to help...
HaloITSM MCP: AI Automation for the Modern Service Desk
Artificial intelligence is quickly becoming a key capability in modern IT Service Management (ITSM)...
HelpGhost + Halo: Unlock Knowledge Inside Your ITSM
In modern service management environments, speed and accuracy are everything. Yet many IT teams are...
From ITSM to ESM with HaloITSM: Scaling Service Management
Many organisations begin their service management journey with IT Service Management (ITSM) -...
What’s New in HaloITSM: Q4 2025 Product Updates
HaloITSM continues to evolve as a powerful, flexible IT Service Management (ITSM) and Enterprise...
Unlock the Full Power of GLPI with Plugins
GLPI is widely recognised as a powerful open-source IT service management (ITSM) and asset...