BDQ & Help Desk Migration Partnership Announced

We’re excited to announce a new partnership between BDQ and Help Desk Migration, designed to help organisations deliver faster, more cost-effective migration and implementation projects.

Accelerating ITSM migrations with automation and expertise

As businesses modernise their IT Service Management (ITSM) and work management platforms - whether moving to new products such as HaloITSM or HaloPSA, FreshDesk, SysAid, Jira Service Management, consolidating tools, or upgrading legacy systems - data migration can be complex and time-consuming phase. This partnership directly addresses that challenge by combining BDQ’s consulting expertise with powerful data migration automation. BDQ can focus on providing business value to the customer, and reduce the cost and time spent on migrating data.

👉Our Help Desk Migration Partner Page >>

The challenge with ITSM and help desk migrations

Migrating from legacy systems or consolidating multiple tools into a single platform can introduce significant risks and inefficiencies. We often deal with extracts, APIs, rate limiting, load ordering, mandatory fields, missing data - the list goes on and on, but the activity of moving data is simply a means to an end - it doesn’t provide value in and of itself.

From our experience delivering ITSM implementations and migrations across industries, these challenges are common - especially in complex environments with large datasets and bespoke workflows.

We want to concentrate on understanding what the customer wants to achieve, providing best practice advice and implementation services.

Even in the era of AI, where writing scripts and developing code is quicker than ever before, data migrations between SaaS tools remains difficult due to the interlinked nature of data objects and API issues.

In short, no one wants to spend more than they need to on doing data migrations, and that is why we have partnered with Help Desk Migration, which we are now using with our customers to de-risk and speed up implementations, whilst reducing costs.

The solution: automation + consulting expertise

Help Desk Migration provides proven technology to automate the transfer of data between help desk and work management platforms. By integrating this into BDQ’s implementation approach, we can significantly enhance how migrations are delivered.

This partnership enables us to:

• Accelerate migration timelines through automation
• Reduce manual workload and human error
• Improve data consistency and structure
• Lower overall project costs

Combined with BDQ’s Agile, prototype-led delivery model, customers benefit from a streamlined migration process that prioritises both speed and quality.

Real-world impact: faster, lower-risk migrations

BDQ has a strong track record of delivering successful migration and implementation projects across HaloITSM, HaloPSA, Atlassian, FreshDesk, Asana and other platforms.

In complex migrations, structured planning and execution are critical. For example:

• Large-scale data transformations require careful mapping and validation
• User adoption depends on clean, accurate data in the new system
• Reporting improvements rely on consistent data structures

By introducing automation through Help Desk Migration, we can now reduce the time spent on repetitive data transfer tasks - allowing our consultants to focus on designing high-value solutions that improve workflows, reporting, and collaboration.

Migration by the numbers

To put the impact into perspective, organisations that adopt automated migration approaches can expect:

• Up to 50–70% reduction in manual data migration effort
• Significant decrease in project timelines, often by weeks
• Improved data accuracy, reducing post-migration rework
• Lower total cost of ownership for migration projects

These efficiencies are particularly valuable for organisations moving to new service management platforms.

What this means for your organisation

This partnership strengthens BDQ’s ability to deliver end-to-end ITSM and work management solutions, and reduces costs for customers.

That means:

• Faster implementations with reduced disruption
• Lower migration costs through automation
• Reduced project risk and improved outcomes
• Better user adoption with clean, structured data

Whether you’re migrating from a legacy help desk, upgrading your ITSM platform, or consolidating tools, BDQ can now accelerate your journey with a more efficient and scalable approach.

If this sounds like you…

• You’re planning a move from your existing service management platform to a new system
• You’re consolidating multiple help desks or tools
• Your current system relies on manual processes or spreadsheets
• You’re concerned about data quality, timelines, or migration risk

Now is the time to speak to BDQ.

Conclusion

Migrations don’t have to be slow, risky, or resource-intensive. With the combined power of BDQ’s consulting expertise and Help Desk Migration’s automation technology, organisations can move to modern platforms faster and with greater confidence.

If you’re planning a migration or implementation project, this partnership is designed to help you succeed - efficiently and effectively.