How to Keep Your On-Premise Service Management Running Strong
Across the IT landscape, the trend is clear: many software vendors are ending support for...
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haloITSM
HaloITSM Q2 2025: Practical Enhancements That Make a Difference
In a rapidly evolving ITSM landscape, real improvements come from features that reduce manual work,...
Future-Proof Your Business: Solve Modern Business Challenges with BDQ
Solving Today’s Operational Challenges with BDQ and Our SaaS Partners
Why a Product-Agnostic Partner Delivers Better Work Management
When organisations seek to improve their work management systems, the journey often begins with...
Escaping the Sunk Cost Fallacy in Work Management and ITSM
In the world of business operations, clinging to outdated or inefficient tools can quietly drain...
Navigating Digital Transformation Challenges in the UK Public Sector
As the UK public sector continues its journey toward modernisation, digital transformation remains...
ITSM on a Budget: How to Cut Costs Without Sacrificing Service Quality
With over 25 years of experience in software development and IT consultancy, I’ve worked with...
ITSM Success: Configuration and Processes Are Key
In my 25-plus years in the IT services industry, I’ve encountered countless scenarios where...
Switching ITSM Tools? Why MSPs Are Moving to HaloITSM – Fast
The Urgency to Change
For MSPs, an ITSM platform is not just a tool—it is the foundation of service...
The Role of Automation and AI In IT Service Management
As businesses increasingly turn to Artificial Intelligence (AI) and automation to enhance their IT...