The Rise of the 'Ghost Shift' and What IT Teams Can Do About It
For many organisations, the traditional 9-to-5 working day is no longer the norm.
Whether it's...
Posts about
customer satisfaction
Why the Service Desk Is Due for a Rethink
For years, we've accepted a certain level of frustration from IT support.
HelpGhost + Halo: Unlock Knowledge Inside Your ITSM
In modern service management environments, speed and accuracy are everything. Yet many IT teams are...
What’s New in HaloITSM: Q4 2025 Product Updates
HaloITSM continues to evolve as a powerful, flexible IT Service Management (ITSM) and Enterprise...
How to Choose the Right Customer Service Platform in 2026
For customer support and CX leaders, evaluating a new customer service platform can feel like a...
How Halo’s Milestones Program is Changing Pricing for ITSM Customers
In an era where software subscription costs are rising and pricing models are increasingly opaque,...
Why a Product-Agnostic Partner Delivers Better Work Management
When organisations seek to improve their work management systems, the journey often begins with...
Staying Awake Through ITIL: A Survival Guide for Humans
(by Jason, Your BDQ Account Manager)