BDQ | How We Help | ...

 

ITIL Maturity Model Assessments

Understand and Improve Your IT Service Management Maturity

GET IN TOUCH

 

requirements-itil-assessments-neon-680x680

As an AXELOS - and PeopleCert - recognised Consulting Partner, BDQ delivers official ITIL® Maturity Model Assessments. These globally recognised assessments help you understand your organisation’s IT Service Management (ITSM) capability, governance and maturity - and identify where improvements will deliver the most value.

Whether you want to benchmark performance, strengthen governance, or prepare for transformation, BDQ’s accredited assessors provide clear, actionable insight based on the official ITIL Maturity Model.

 
  • Evaluate your current service delivery against ITIL best practices
  • Identify bottlenecks and inefficiencies in work management, ITSM, or HR service processes
  • Define actionable goals and measurable outcomes
  • Explore what “good” looks like for your sector and scale

itil-logos-300x150

Three Official ITIL® Assessment Types

1️⃣ ITIL Capability
Assessment

Assess how well specific ITIL management practices meet their purpose.
This assessment focuses on selected ITIL practices (e.g. incident management, change enablement, service design), scoring them against ITIL’s best-practice criteria.

Use this to:

  • Improve specific ITSM processes
  • Identify capability gaps
  • Benchmark selected practices
  • Focus improvement efforts where they’ll have the most impact
2️⃣ ITIL Maturity
Assessment

Gain an in-depth understanding of your governance structure and management system (the ITIL Service Value System).
We assess how your guiding principles, governance, value streams, continual improvement, and practices align to support service excellence.

Use this to:

  • Strengthen organisational governance
  • Identify weaknesses in your management system
  • Inform your ITSM strategy and planning
3️⃣ ITIL Comprehensive
Assessment

A complete assessment covering both capability and maturity.
This provides a holistic, validated picture of your service management performance and readiness for improvement.

Use this to:

  • Demonstrate ITIL alignment
  • Benchmark for bids and audits
  • Build a structured roadmap for ITSM transformation

requirements-itil-assessments-process-vertical-440x660

(All assessments can be formally validated through AXELOS to confirm your organisational capability.)

Why BDQ?

✅

AXELOS & PeopleCert Accredited Assessors

Officially authorised to perform ITIL Maturity Model Assessments.

✅

Practical, Real-World Insight

We combine framework knowledge with hands-on ITSM experience.

✅

Real Actionable Outcomes

Our reports include prioritised, practical recommendations

✅

Flexible Scope

From focused capability reviews to full organisational assessments.

Requirements & Assessments FAQ

 

Ready to Enhance Your ITSM?

 

 

Let BDQ help you gain the clarity and confidence to improve service delivery, reduce risk, and align IT operations with business goals.
 

itil-logos-300x150

 

📞 Contact us today to discuss your ITIL assessment.