How to Choose the Right Customer Service Platform in 2026
For customer support and CX leaders, evaluating a new customer service platform can feel like a...
Posts about
jira service management
Meet BDQ’s Real Signature App: Change the Way You Manage Signatures
In today's digital-first workplace, the move to paperless operations isn't just about convenience -...
Escaping the Sunk Cost Fallacy in Work Management and ITSM
In the world of business operations, clinging to outdated or inefficient tools can quietly drain...
Atlassian Team’25 Europe: The Event for Collaboration & ITSM Innovation
Atlassian Team’25 Europe is heading to the vibrant city of Barcelona! Whether you're focused on ...
How Jira Service Management Supports ITIL Out of the Box
Introduction
As someone who remembers the early days of Jira Service Management (JSM) - formerly...
Why Strong ITSM Foundations Are Key to Long-Term Success
Introduction
With nearly 20 years in IT, I’ve had the privilege of working across various roles,...
ITSM on a Budget: How to Cut Costs Without Sacrificing Service Quality
With over 25 years of experience in software development and IT consultancy, I’ve worked with...
Why we created Field Service Management for Jira
At BDQ, we’ve worked with many organizations that rely on Jira Service Management (JSM) to handle...
Announcing Real Signature: The Ultimate In-Person Signing Solution for Jira
We are thrilled to introduce Real Signature, BDQ's newest app for Jira Service Management. Designed...
Atlassian Teams '24 Roundup
Jira Software & Jira Work Management are now unified into Jira
• Announcement blog post →
Jira...