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The different types of testing

“Testers don’t like to break things; they like to dispel the illusion that things work.” Kaner, Bach, Pettichord. Lessons Learned in Software Testing: A Context-Driven Approach In this post, we are going to take a look at the different types of testing that can be used within our projects to dispel...

The Foundations of Good Documentation with K15t

As you may have read in our recent blog post, we have just released a new app for the Atlassian Marketplace called Easy Email Attachments for Service Desk, allowing users to send real mail attachments in customer notification emails from Jira Service Desk - simple and easy. As part of releasing the...

Easy Email Attachments for Jira Service Desk

Let's talk about email attachments. Not very exciting, but used every day, by nearly everyone. In fact we are going to discuss email attachments and Jira Service Desk. Now, not only do we strongly recommend Atlassian’s Jira Service Desk (JSD) to our customers, but we also extensively use it...

JIRA Service Desk Server 3.6

Eliminate downtime, resolve issues faster and stop guesstimating with JIRA Service Desk Server 3.6 JIRA Service Desk Server 3.6 is here with collaborator comments, SLA improvements, and zero downtime upgrades. Allow collaborators to comment on existing requests via email so they're resolved faster,...

Beat email overload with JIRA Service Desk and catWorkX

Email. Remember how excited you were to receive your very first email? Contrast that with how excited you were to recently wade through your inbox after being out of the office for a few days.

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