Welcome to the New ITIL: An AI-Native Framework for Modern IT
If you have ever found yourself thinking “there has to be a better way to keep up with change”, you...
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best practice
What Makes a Work Management Migration Truly Successful
When organisations migrate work management platforms - whether moving from Monday.com to Jira Work...
Sustainable ITSM: A Pathway to Greener, Smarter Work
Introduction
Navigating Digital Transformation Challenges in the UK Public Sector
As the UK public sector continues its journey toward modernisation, digital transformation remains...
Why Strong ITSM Foundations Are Key to Long-Term Success
Introduction
With nearly 20 years in IT, I’ve had the privilege of working across various roles,...