Escaping the Sunk Cost Fallacy in Work Management and ITSM
In the world of business operations, clinging to outdated or inefficient tools can quietly drain...
Posts about
ITIL
Navigating Digital Transformation Challenges in the UK Public Sector
As the UK public sector continues its journey toward modernisation, digital transformation remains...
How Jira Service Management Supports ITIL Out of the Box
Introduction
As someone who remembers the early days of Jira Service Management (JSM) - formerly...
Staying Awake Through ITIL: A Survival Guide for Humans
(by Jason, Your BDQ Account Manager)
Why Strong ITSM Foundations Are Key to Long-Term Success
Introduction
With nearly 20 years in IT, I’ve had the privilege of working across various roles,...
ITSM Success: Configuration and Processes Are Key
In my 25-plus years in the IT services industry, I’ve encountered countless scenarios where...
How an ITIL Assessment Transformed My Approach to Work Management
From Fear to Framework
I remember when I first took the ITIL Foundations course: I did it because...
The Role of Automation and AI In IT Service Management
As businesses increasingly turn to Artificial Intelligence (AI) and automation to enhance their IT...
The Power of Personal Branding in IT Leadership: Lessons from a Life-Changing Conversation
A Conversation That Changed My Career
Years ago, when I was a Senior Technician at a major...
ITSM implementation from a customer perspective
ITSM has changed over the last 3 decades - just a bit about me. My name is Brad Hartman. My ITSM...