Escaping the Sunk Cost Fallacy in Work Management and ITSM
In the world of business operations, clinging to outdated or inefficient tools can quietly drain...
In the world of business operations, clinging to outdated or inefficient tools can quietly drain...
As the UK public sector continues its journey toward modernisation, digital transformation remains...
As someone who remembers the early days of Jira Service Management (JSM) - formerly...
(by Jason, Your BDQ Account Manager)
With nearly 20 years in IT, I’ve had the privilege of working across various roles,...
In my 25-plus years in the IT services industry, I’ve encountered countless scenarios where...
I remember when I first took the ITIL Foundations course: I did it because...
As businesses increasingly turn to Artificial Intelligence (AI) and automation to enhance their IT...
Years ago, when I was a Senior Technician at a major...
ITSM has changed over the last 3 decades - just a bit about me. My name is Brad Hartman. My ITSM...