Navigating Digital Transformation Challenges in the UK Public Sector
As the UK public sector continues its journey toward modernisation, digital transformation remains...
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agile
Atlassian Team’25 Europe: The Event for Collaboration & ITSM Innovation
Atlassian Team’25 Europe is heading to the vibrant city of Barcelona! Whether you're focused on ...
Teclib launches brand-new GLPI Help Center - get all your questions answered!
We’re excited to share the launch of the brand-new GLPI Help Center - a dedicated resource hub...
ITSM on a Budget: How to Cut Costs Without Sacrificing Service Quality
With over 25 years of experience in software development and IT consultancy, I’ve worked with...
ITSM Success: Configuration and Processes Are Key
In my 25-plus years in the IT services industry, I’ve encountered countless scenarios where...
How an ITIL Assessment Transformed My Approach to Work Management
From Fear to Framework
I remember when I first took the ITIL Foundations course: I did it because...
The Role of Automation and AI In IT Service Management
As businesses increasingly turn to Artificial Intelligence (AI) and automation to enhance their IT...
Why we created Field Service Management for Jira
At BDQ, we’ve worked with many organizations that rely on Jira Service Management (JSM) to handle...
Simple, fast, effective software rollout: BDQ Lightning Implementation
BDQ are proud to present its latest offering - the Lightning Implementation! If you know what you...
Advanced roadmaps: supercharge them with the humble filter
There's no question that Advanced Roadmaps in Jira Software Premium are a powerful string to Jira's...