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Automation Services

Accelerate Your Operations with Intelligent Automation

Streamline workflows, reduce manual effort, and unlock productivity across your organisation.

From IT service triage to business onboarding, BDQ helps organisations of all sizes harness the power of automation. Whether your team is handling thousands of tickets per month, integrating with HR systems, or introducing AI-powered tools, automation helps you save time, reduce costs, and improve accuracy.

BDQ’s automation services are platform-agnostic, tailored to your needs, and delivered using industry best practices. Whether through AI, no-code builders, or custom integrations, we empower your teams to work smarter, not harder.

🔍 From Assistive Answers to Autonomous Action, read more about Agentic AI for Service Management >>

What We Deliver

At BDQ, we implement automation that transforms how teams operate - enhancing efficiency, consistency, and responsiveness across departments. Whether it’s intelligent ticket triage, seamless workflow automation, or data-driven reporting, our services are designed to reduce manual effort and deliver measurable results. Explore how we help organisations unlock value at every stage of the service and project lifecycle.

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1. Intelligent Service Triage & Ticket Handling

AI-Powered Triage: Automatically categorise and prioritise requests using AI-based analysis of sentiment, urgency, and content.
Automated Workflows: Use smart rules to escalate tickets, assign work, or populate fields based on SLAs and request content.
Self-Improving Agents: Machine learning helps your automation adapt over time, enhancing triage accuracy and response quality.

📝 Example:

In our AI Invoice Automation Blog Post, we show how automation and AI streamline finance operations using tools like Jira and Xero.

2. Workflow Automation Across IT & Business

Integrated Systems: Connect HR platforms (like BambooHR) and device managers (e.g., Jamf) for seamless onboarding/offboarding.
Issue Syncing: Link tickets across IT and dev teams for real-time collaboration (e.g., bug fixes updating ITSM tickets).
Asset Management: Automate ownership updates, track usage, and flag warranty or license expirations before they become issues.

🔗 See it in Action:

The Employ HR Pro case study showcases how automated onboarding and templates improved operational consistency.

3. Change & Risk Management

Automated Change Requests: Integrate with CI/CD pipelines to auto-generate and prioritise change tickets from code commits.
Risk Assessment Models: Trigger workflow branches and approvals based on configurable risk criteria - reducing bottlenecks and improving governance.

📈 Case Study Highlight:

CloudGuard used automation to create a “single pane of glass” for managing incidents and change across systems - see the CloudGuard case study.

4. Data-Driven Insights & Reporting

Smart Value Extraction: Use regex and smart values to pull structured data from unstructured fields for better visibility and reporting.
Enriched Workflows: Leverage connected data from asset registers and CMDBs to drive smarter routing, notifications, and escalations.

🛠 Example:

NAZ used dynamic reporting in Asana to move away from spreadsheets and PDFs - streamlining visibility across multi-year goals.

5. No-Code Customisation & Scalability

Visual Automation Builders: Empower teams to build and maintain workflows without needing dev resources.
Enterprise-Grade Volume: Run millions of automation rules monthly - proven to scale across high-volume operations.

📂 Case Study Insight:

Wren’s automation journey included BDQ’s Real Signature App, which streamlined key approval processes and reduced back-and-forth admin.

Why BDQ?

Choosing BDQ means partnering with specialists - not generalists - a team that combines deep technical expertise with a clear, outcome-driven approach. Our proven track record, transparent delivery methodology, and specialist tooling ensure your digital transformation is efficient, informed, and future-ready.

BDQ delivers automation that works across platforms, people, and processes. We’re trusted by global leaders like Universal Robots and CloudGuard for our ability to rapidly implement scalable solutions that deliver results.

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“Within an hour of working together, we said, “These guys get it!” We’re very happy, BDQ have done an amazing job”

- Javid Khan
Co-Founder | CloudGuard

[Read More >>]

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“BDQ set me up for success... I can't thank them enough. I estimate that you’ve saved me at least 182.5 hours a year”

- Susan Snipes
Owner & Principal Consultant | Employ HR Pro

[Read More >>]

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“Working with the BDQ team was so seamless, the highlights were their rapid discovery process… and the knowledge from their consultants”

- Laura Studwell
Marketing Director (N. America) | Universal Robots

[Read More >>]

Let’s Automate What Matters Most

Unlock your team's potential by eliminating repetitive tasks and focusing on what truly matters.

Whether you're modernising your ITSM or streamlining business processes, BDQ can help you get there faster, and smarter.

📩 Get in touch using the form on this page, and let’s discuss the best approach to start your automation journey.

Or email enquiries@bdq.cloud to start a conversation.

Automation Services

Accelerate Your Operations with Intelligent Automation