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BDQ Solutions

Lightning Implementations
For people who know what they want, and want it done fast
Enhancement Hours
Get best practice and configuration consultancy.
Review and Assessment
A low cost, low risk way to get the assistance you need.
Digital Adoption Services
Make sure software is being used consistently across teams.
PII Services
Our solution to help you find unauthorised data.
DevOps Services
Get great, high quality software shipped faster. Faster.
Test Automation & Management
Reduce costs and increase quality with automation.

    Atlassian Solutions

    Atlassian Enterprise
    SCALE WITH CONFIDENCE USING THE BENEFITS OF pREMIUM AND aCCESS
    Jira Work Management
    work management for technical & non-technical teams.
    Cloud Migration Services
    Quicker and more cost effective than doing it in house.
    Jira Service Management / ITSM
    Fast, painless, fixed price ITSM implementations.
    BDQ AtlassianCare
    Cost effective, flexible care options.
    Other Atlassian Services
    Maximise the potential of your Atlassian products.

      Other Solutions

      LEXZUR PRACTICE MANAGEMENT
      Complete MANAGEMENT software for legal practitioners.
      Asana Digital Work Management
      A simple, flexible way to manage work for business.

      Solutions

      Expert consulting and managed services to help complex organisations to work flatter, faster and more dynamically.

      To find out more detail on a Solution or how we implement it, check out our Solutions Home page.

      SOLUTIONS HOME →
        Partner Products

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          BDQ partners with the best work management solution providers to offer a range of software options to solve any problems you may have. And where a solution doesn't exist, we create one with our BDQ Original apps and add-ons.

          VIEW ALL PRODUCTS →

           

          bdq-cred-reseller-600x600Fulfil your software product needs through BDQ and enjoy all the benefits we offer as Value Added Resellers

          RESELLER BENEFITS →

            Training

            BDQ provides high-quality technology training to customers in the UK, EU and US.

            Our customers range from small companies to non-profits to multinational enterprises. They all want to maximise employee productivity.

            We listen to what our customers want to achieve and tailor the syllabus accordingly when delivering courses.

            Training Home →

              About Us

              This is where you can find out all about BDQ. Where did we come from, what is our goal, what do our customers have to say about working with us? You'll find all those answers and more using the links here.

              However, if you have any questions that you haven't found answers for, feel free to get in touch.

               

                BDQ | Partners | HALOITSM | HALO AI
                 

                HaloITSM

                Halo AI

                Unlock the power of AI for your whole Enterprise

                GET IN TOUCH

                 

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                ANNOUNCEMENT! Stay tuned for details of our upcoming joint webinar with HaloITSM - "How organisations can adopt AI to improve Service Management"
                 
                HaloITSM integrates advanced AI capabilities to enhance IT Service Management (ITSM) through automation and intelligent decision-making. Key AI-driven features include:
                These AI functionalities are designed to boost operational efficiency, improve service delivery, and provide personalized customer interactions within the HaloITSM platform.

                Ready to boost efficiency and productivity with
                industry-leading AI functionality from Halo?


                Contact
                BDQ to join the 100,000+ people, from 75+ countries,
                that trust HaloITSM to deliver their IT Service Desk
                .

                GET IN TOUCH
                 

                How BDQ can help during an implementation

                 

                When integrating HaloITSM's AI capabilities during an implementation, we help customers by tailoring the solution to meet their unique needs and processes. This includes:

                 

                1. Customizing AI Workflows: Configuring intelligent ticket management and AI triage rules to align with the customer's specific workflows and priorities.

                2. Training and Knowledge Base Setup: Assisting with the setup of the AI knowledge discovery feature, ensuring relevant internal and external resources are accessible and up-to-date.

                3. Virtual Agent Deployment: Personalizing the virtual agent to handle common customer queries, automate repetitive tasks, and enhance user satisfaction from day one.

                4. Change Management and Training: Providing comprehensive training for staff to maximize the benefits of AI-powered tools, ensuring a smooth transition to the enhanced platform.

                5. Data Insights: Helping customers leverage AI-driven analytics, such as sentiment analysis and case summaries, to continuously improve service quality and responsiveness.

                By embedding AI into their ITSM implementation, we empower customers to optimize their operations, reduce resolution times, and deliver a superior user experience.

                 

                Let's Work
                Together! 

                 

                Transform your service management capabilities with HaloITSM and BDQ. Whether you’re streamlining internal IT processes or managing complex service environments, our expertise ensures your success.

                Explore how BDQ can help your organization achieve more with ITSM excellence!

                 

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                Contact Us using the form for more information about HaloITSM and our implementation services. You can also book a free consultation to discuss your ITSM needs.