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Optimisation & Adoption Services

 

Make your tools work for your people, your processes - and your business.


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A tool is only valuable if it’s used effectively. Whether you’re working with an ITSM platform or another system, BDQ helps you optimise configuration, embed better processes, and increase adoption across your teams - from users to management.

 

Align people, process, and tools for lasting success

Often, a client begins with one question - “Do we need an ITIL assessment?” - and ends up realising that practical improvements will drive better results. At BDQ, we help you identify what's really holding your system back and guide you to an improved, fully adopted solution that fits your organisation. For example - small repetitive tasks can be very expensive when scaled up across a team, and automations will save that money.

We help by addressing common pain points like:

Technical configuration

Is the system set up correctly? Are workflows and fields working for your teams, or against them?

User training & enablement

Are people using the tool effectively - or at all? Do they understand how it supports their day-to-day work?

Process alignment

Is the system integrated into how your business actually runs? Do workflows match real-world operations?

Management visibility & reporting

Do status fields matter? If no one reviews the reports, they won’t be updated - this is a signal that your tool, process, and reviews may all need improvement.

 

Business usage

Is your system being used to manage real work - or just sitting in the background? If staff avoid it, something's wrong.

Automation and AI

Is valuable time being wasted on repetitive work? Even simple things like password resets can gobble up expensive time. We can implement automations to save time and money.

 

We take a practical, outcome-focused approach to optimisation. We’ll identify what's not working, recommend changes, and guide you through the journey - technical, process, and people.

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Why BDQ?

At BDQ, we’re not just resellers - we’re expert consultants who specialise in matching the right tools to your requirements. Our clients range from SMEs to large enterprises managing billion-dollar projects.

BDQ isn’t here to tick boxes - we’re here to make your systems deliver real value. If you’re not seeing the value you expected from your platform, or adoption is low, we can help.

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We Fix What’s Broken

Whether it’s poor configuration, low adoption, or misaligned processes, we get to the root cause.

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Technical + Process Insight

Our team combines technologists and management consultants. We look at the whole picture.

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Real-world Experience

We’ve worked with everyone from small teams to enterprises managing billion-dollar projects.

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Change Management Done Right

We understand that tools alone don’t change outcomes - people and processes must evolve too.

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Vendor-agnostic Guidance

We work across platforms like Jira Service Management, HaloITSM, Asana, and more, helping you get the best from your investment.

Optimisation & Adoption FAQ

 

Let’s optimise your
platform - and get
people using it

 

 

From technical reviews to process reworks and training, we’ll help you unlock the full potential of your system.

 

 

Fill out the form and let’s start a conversation.