Freshservice AI Migration: How to Migrate Without Breaking Freddy AI
Most companies plan a Freshservice AI migration, expecting Freddy to hit the ground running.
Spoiler alert: it rarely does.
Ticket categorisation misses. Solution suggestions feel stale. Service requests land in the wrong queue. And the IT team spends the first three months cleaning up a mess nobody budgeted for.
Here's what nobody tells you upfront: Freddy AI isn't the problem. The data you migrated is.
Good news: this is a solvable problem. This Freshservice migration guide shows you how to structure your migration so Freddy performs from day one.