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Notes from the field.

Migration playbooks, ITSM tips, Atlassian release notes worth knowing about, and the occasional honest take on the platform landscape.

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Featured

12 June 2026

How to Know If Your ITSM Tooling Is Holding You Back

Is your ITSM tool slowing your IT team down? Learn the warning signs and how modern service desk platforms improve reporting, automation and efficiency.

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guest-post

Where to get started when implementing DevOps

9 November 2016

In this guest blog Sanjay Zalavadia, VP of Client Services at Zephyr, shares 3 great tips for how to start when implementing DevOps.

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BDQ solution briefing webinars

4 November 2016

We're planning a series of webinars that focus on demonstrating the benefits that the products can bring to your teams. What would you like

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Evolve case study

2 November 2016

A quick post to talk about the case study we recently published for the work we did for Evolve helping them to get the best from Atlassian a

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Atlassian Summit 2016

17 October 2016

Last week was Atlassian’s Summit conference, three very full days of the latest announcements, product news & training from the Australian s

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Understanding types of performance testing

6 September 2016

In this guest post, Sanjay Zalavadia, VP of Client Services at Zephyr, describes different types of performance testing.

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Beat email overload with JIRA Service Desk and catWorkX

2 September 2016

This blog details why should should be using Jira Service Management (formally Jira Service Desk) to manage service and support requests ins

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