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Platforms

HaloITSM & HaloPSA The flagship — complex workflows without enterprise cost. Atlassian Get more from the Atlassian you already own. Freshworks ITSM your team will actually use. GLPI Open-source ITSM, run properly. Lansweeper Discovery and ITAM feeding your CMDB.

Migrate

All migration services
ITSM migration Help desk and service desk moves — the method, the pricing, the lanes. ServiceNow migration Halo, Freshservice or JSM by fit — fixed-price assessment. Cherwell end of life End of life 31 Dec 2026 — Halo, Freshservice or JSM by fit. Atlassian Server & DC → Cloud Data Center end of life 28 March 2029 — assessed, the app estate rationalised, run properly. HaloITSM migration The full method, from any source. Test tool migration Cases, cycles, history and attachments — TestRail, TestRay and more into Zephyr.

PlatformCare

Atlassian PlatformCare Halo PlatformCare GLPI PlatformCare Freshservice PlatformCare

Featured

Risetime

Risetime — Freshservice to HaloPSA

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Customer stories across migration, ITSM, work management and automation.

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Content

Blog & Insights Practical writing on service-management strategy. Knowledge Hub ITSM, ESM and migration guides. Training courses Jira, JSM and Zephyr courses — public, private or on site. Webinars & Events Live and on-demand sessions.

Guides

What is ITSM? What is ESM? Atlassian Cloud Migration FAQ BDQ Support Portal ↗

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Topic

GLPI

Articles, guides and customer stories on GLPI from the BDQ team.

Knowledge Hub

GLPI FAQ: open-source ITSM, answered

1 April 2026

Everything you need to know about GLPI — the open-source ITSM platform that centralises service management, asset tracking and support. Thes

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The Real Cost of ITSM: What Should You Compare?

11 October 2026

The licence price is only part of the story. Learn how to assess the true lifecycle cost of an ITSM platform, from pricing models to exit co

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What’s New in GLPI 11: Key Features & ITSM Improvements

7 October 2025

Discover the top features in GLPI 11, from 2FA to webhooks. Learn how the latest ITSM upgrade improves workflows and boosts security.

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